Community Relations Associate

Job Title: Community Relations Associate
Location: Cape Cod, Massachusetts
Employment Type: Full Time
Department: Sales

About Us:
Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.

Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!

Overview: The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the community's occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's community file. The Community Relations Associate will ensure each resident move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.

Key Responsibilities:

• Maintains thorough working proficiency in YARDI
• Timely and accurately maintains all current and new prospect records in YARDI
• Ensures all lead sources are identified in the YARDI system
• Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer's needs
• Assists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable
• Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team
• Demonstrates effective telephone skills producing qualified leads and appointments
• Meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding
• Coordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident/responsible party
• Ensures the apartment is fully ready for move-in
• Gathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations Director
• Answer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goals
• Ensures inquiry forms are always available at front desk
• Supports Community Relations Director in planning and coordinating two lead generating events each month
• Meets and greets visitors and tours prospects
• Assist Community Relations Director with External Business Developments and Networking opportunities
• Ensures building shows a positive first impression
• Maintains and grows occupancy to maximum levels
• Other duties as assigned

On the Move-In day, the Community Relations Coordinator:

• Collects any remaining paperwork
• Arranges lunch or dinner for the resident and family members on the Move-In day

Communication:

• Communicates any necessary apartment readiness needs
• Maintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs
• Initiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms
• Communicates orally and in writing, and cultivates all prospects
• Facilitates the resident assessment with the Community Relations Director
• Reviews, reads, notates any pertinent information about the resident to the team
• Maintains and protects the confidentiality of resident information at all times
• Must possess exceptional oral and written communication skills as well as public speaking and presentation skills
• Able to effectively communicate the organization's values to residents, visitors, associates, co-workers and the communities

Skills and Abilities:

• Ability to handle multiple priorities
• Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational and time management skills
• Demonstrates good judgement, problem solving and decision-making skills

Core Competencies:

• Building customer loyalty and trust
• Team player Contributing to Team Success
• Able to plan, provide high-quality work, be detailed-oriented and organized with all tasks
• Possess stress tolerance
• Technical/Professional Knowledge

Education/Experience/Licensure/Certification:

• Associate and/or Bachelor's degree preferred
• One (1) year experience in an administrative support role.
• Previous customer service/sales experience and demonstration of customer service skill set
• Experience working with seniors

Why You'll Love Working With Us:

• Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.
• HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.
• Growth Opportunities: We promote and foster career development and continuous learning.
• Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.
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