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Company:
SIXT USA
Posted: June 12, 2024
The US Operations team is looking for a Branch Manager to lead the Chicago, Lincoln Park team. They will be responsible for the growth and profitability of their very own operation, while ensuring that we are providing first class experience. As an essential part of the team, they will be responsible for the development of their branch while driving profitability as they train and develop their staff. The ideal candidate possesses the following attributes:
Good supervisory and strong communication skills
Exceptional interpersonal and relationship building skills
Strong organizational skills with the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
What you will do:
Ensure the effective process of all types of car rental transactions
Provide exemplary customer service and issue resolution
Participate in all areas of employee management
Understand cost control and achieve individual sales goals
Monitor prices and set rates for walk-ups
Uphold company standards and processes
Increase the market penetration of the branch and increase revenue
Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff
Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
Complete sales calls with Management Trainees to further their development
Handle or assist in the resolution of escalated customer service issues
Likely to require at least 20% travel, some of which may be by airplane
Good supervisory and strong communication skills
Exceptional interpersonal and relationship building skills
Strong organizational skills with the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
What you will do:
Ensure the effective process of all types of car rental transactions
Provide exemplary customer service and issue resolution
Participate in all areas of employee management
Understand cost control and achieve individual sales goals
Monitor prices and set rates for walk-ups
Uphold company standards and processes
Increase the market penetration of the branch and increase revenue
Actively participate in the training, coaching, and mentoring of the Management Trainees, Rental Sales Agents, Customer Service Agents and all other staff
Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness
Organize and facilitate weekly staff meetings to keep employees motivated and informed of business operations
Complete sales calls with Management Trainees to further their development
Handle or assist in the resolution of escalated customer service issues
Likely to require at least 20% travel, some of which may be by airplane
Read the full job description and apply online on the recuiter's web-site
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