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We are needing a Dispatcher to join our Hamilton team!
At Wormald, we have a strong, stable and supportive team culture, and we're passionate about what we do - Fire Protection!
We are the leading fire protection specialists in New Zealand, we have been protecting people and property here for over 130 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.
What we offer:
Competitive hourly rate and company benefits!
Excellent team culture
Ongoing training and opportunities for professional development and upskilling
What you will do:
Dispatch of technicians to attend breakfix and preventative maintenance customer service requirements
How you will do it:
Ensure that customers receive service in a timely manner, within their expectations and within contractual obligations (e.g. SLA)
Ensure Technicians' productivity is maintained at a high level i.e. jobs are promptly assigned and scheduling anomalies are promptly addressed
What we look for?
Minimum 5 years of experience in building or building related industries
Thorough understanding of the Fire business and in particular the challenges of Technicians in the field
Prior knowledge of Dispatching and Pronto preferred
Proven ability to effectively manage planned/unplanned workloads
Proven ability to identify and resolve customer needs in a timely manner
Problem solving and analytical skills
Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process.
If this is the right opportunity for you - Apply Now! To know more about the role, please email Janis - ***
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