Posted: June 29, 2024
MCG Careers has provided services to unemployed Albertans since 1987. We utilize current career development techniques to assist individuals with successful employment preparation, job placement, training on the job, workshop,and skill training programs. At MCG, We See Good Things in our staff and show it with programs that include staff wellness plans, education funds, 35-hour work weeks, Christmas bonus days, summer hours, long weekend early closures, bonus points program, and flex time for our 2-year staff. Our dedicated staff allow us to deliver our programs with a solid commitment to our clients and provide the best service possible to assist all Albertans. Join us!
Job Title:
Primary Purpose of the Job:
- To oversee the effective and efficient functioning of all programs and services
- To ensure all contract expectations are met
- To lead and model resource and relationship-building in community
Reports to:
Regional Manager
Direct Reports:
3.0 FTE: Job Coaches
1.0 FTE: Administrative Assistant
0.5 FTE: Recruitment Specialist
Duties and Responsibilities:
- Lead and model a positive and creative 'can-do' attitude, ensuring ongoing development and maintenance of positive and flourishing employer and community relationships
- Report regularly and directly to the Regional Manager
- Ensure RES program is performing well, through analyzing and monitoring data, building strategies and contingency plans to deliver on expected outcomes
- Complete Month-End statistics and narrative ensuring reports are accurate and precise
- Complete all file requirements, satisfying contract expectations, ensuring government and internal databases are kept current and accurate
- Manage Targeted Referral Feedback Initiative
- Recruit and Train Team members as needed
- Lead regular team/case management meetings - allowing for consistent coaching and mentoring of team members and a consistent flow of communication
- Perform monthly quality assurance and file management checks as required
- Maintain strong communication with the Contract Service Coordinator and Regional Manager
- Ensure the team utilizes a client-centered approach
- Participate in internal committees
- Assist in the development of promotional materials
- The Program Manager, on occasion, would be required to provide coverage or carry a caseload if:
- The team is in a short-staffed position
- The project or contract are not achieving outcomes
- Wait times for clients become an issue
- Lead efforts to ensure clients remain employed for 90 days after placement
- Provide exceptional customer service
- Identify and stay abreast of labour market trends/changes/demands through frequent contact with community stakeholders
- Other duties as required
Qualifications:
- Degree or Certificate in Human Services related area
- Minimum 2 years of Leadership/Supervisory experience
- Background in Recruitment/Placement/Marketing/Community Collaboration
- Experience working in a client-based industry
- Communication & problem-solving skills, exceptional negotiation and interpersonal skills
- Interviewing and Assessment Training
- Current knowledge of the local Labour Market
- Experience in human relations, communications with funding groups, marketing
Please submit your resume and cover letter through the link below or by emailing ***.
•
Read the full job description and apply online on the recuiter's web-site
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