Position Title: Human Resources Officer
Status: Full-Time
Award: Social, Community, Home Care and Disability Services
Industry Award [MA000100]
Level negotiable
Reporting to Manager of Human Resources
Position PurposeAs a Human Resources Officer specialising in support services, you will play a crucial role in ensuring the effective management of our human capital to support the delivery of exceptional services to our clients. This position involves working closely with management, employees, and external stakeholders to create a positive and inclusive work environment.Key Responsibilities:
- Supporting the development and implementation of HR initiatives and systems
- Providing counselling on policies and procedures
- Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Creating and implementing effective onboarding plans
- Developing training and development programs
- Assisting in performance management processes
- Supporting the management of disciplinary and grievance issues
- Maintaining employee records (attendance, EEO data etc.) according to policy and legal requirements
Key Selection Criteria:
- Proven experience as Human Resources Officer, administrator or other HR position
- Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
- Understanding of Employment laws and disciplinary procedures
- Proficient in MS Office; Google; knowledge of Worknice and JazzHr HRMS is a plus
- Outstanding organisational and time-management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making aptitude
- Strong ethics and reliability
- HR Credentials (e.g. PHR from the HR Certification Institute)
- organisational skills;
- time management;
- critical thinking;
- cost analysis;
- excellent communication and organisational skills; and
- ability to coordinate with multiple divisions and remote locations to determine the needs of each.
- Recruitment and Onboarding:
- Employee Relations:
- Performance Management:
- Training and Development:
- Policy Development and Compliance:
- Record Keeping and Reporting:
- Benefits Administration:
- Administer employee benefits programs, including health insurance, leave entitlements, and other perks relevant to NDIS support services staff.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience in human resources roles, preferably in the disability support services sector.
- Familiarity with NDIS policies, procedures, and regulations.
- Strong interpersonal and communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Knowledge of relevant employment laws and HR best practices.
- honesty
- integrity
- attention to detail
- cleanliness/presentation
- emotional intelligence
Accord Care is dedicated to supporting the physical well-being and emotional and social needs of our clients and their families. Our commitment to these core values guides every aspect of our organisation, ensuring that we empower our team members to respect one another, uphold family values, and make a positive and lasting contribution to the lives we touch.
Our MissionAccord Care's mission is to provide compassionate and exceptional care while fostering a culture of respect, family values, and meaningful contribution.
Our ValuesThis mission statement reflects Accord Care's dedication to the "Accord Way".
Accountability
Taking responsibility for the care provided and ensuring that it meets the highest quality and safety standards.
Choice:
Respecting the autonomy and choices of individuals with disabilities regarding their care, services, and daily lives.
Collaboration:
Working together with individuals, families, and a multidisciplinary team to create a comprehensive and effective support plan.
Opportunity:
Providing equal opportunities for individuals with disabilities to learn, work, and participate in their communities.
Respect:
Treating individuals with dignity, respect for their autonomy, and cultural sensitivity, regardless of their age, background, or condition.
Diversity:
Acknowledging and embracing the diversity of individuals receiving care, recognising that each person has unique needs and preferences.
KEY ACCOUNTABILITIES
KEY RESULT AREA - INTERNAL EFFICIENCY
Responsibilities and Duties
Key Performance Indicators (KPI's)
Ensure effective communication channels with other staff, supervisor, management, participants, carers and other relevant stakeholders
Support the development and implementation of HR initiatives and systems
Providing counselling on policies and procedures
Ensure a positive public image of Accord Care Qld Pty Ltd is presented
All business activities comply with Accord Care Qld Pty Ltd Code of Conduct, regulatory and legislative requirements and ethical practices
Policies and procedures are adhered to
Displays honesty and truthfulness, confronts problems quickly displays a strong commitment to organisational success and inspires others to make and achieve goals
Maintain appropriate records by established documentation protocols
l records are completed in accordance with established documentation protocols
Participate in staff meetings, and regular supervision and training
Attendance at supervision, performance evaluation sessions and training
KEY RESULT AREA - PEOPLE AND CAPABILITY
Responsibilities and Duties
Key Performance Indicators (KPI's)
Maintain a safe and non-discriminatory workplace
Sign on and off on the workplace App
Log on to the appropriate application to record your attendance at the work location
Appropriate notice for illness or other leave types.
WHS checks are undertaken, and documentation maintained
Recognises assesses and actions hazards, including equipment, motor vehicles and facilities
Incidents are recorded and reported, and remedial action is taken.
Household duties are attended to ensure a hygienic environment is maintained
Accord Care Qld Pty Ltd policies and procedures are adhered to
Act professionally and respectfully at all times
Professional relationships are maintained with participants, team members and service management
Complaints are responded to in a timely and professional manner
The confidentiality of participants and organisational information is respected and maintained at all times
KEY RESULT AREA - OUTCOMES/SERVICE DELIVERY
Responsibilities and Duties
Key.