POSITION DESCRIPTIONKey Performance Indicators (KPIs)
Position Title: Human Resources Officer
Status: Full-Time
Award: Social, Community, Home Care and Disability Services
Industry Award [MA000100]
Level negotiable
Reporting to Manager of Human Resources
Position PurposeAs a Human Resources Officer specialising in support services, you will play a crucial role in ensuring the effective management of our human capital to support the delivery of exceptional services to our clients. This position involves working closely with management, employees, and external stakeholders to create a positive and inclusive work environment.Key Responsibilities:
Key Selection Criteria:
Accord Care is dedicated to supporting the physical well-being and emotional and social needs of our clients and their families. Our commitment to these core values guides every aspect of our organisation, ensuring that we empower our team members to respect one another, uphold family values, and make a positive and lasting contribution to the lives we touch.
Our MissionAccord Care's mission is to provide compassionate and exceptional care while fostering a culture of respect, family values, and meaningful contribution.
Our ValuesThis mission statement reflects Accord Care's dedication to the "Accord Way".
Accountability
Taking responsibility for the care provided and ensuring that it meets the highest quality and safety standards.
Choice:
Respecting the autonomy and choices of individuals with disabilities regarding their care, services, and daily lives.
Collaboration:
Working together with individuals, families, and a multidisciplinary team to create a comprehensive and effective support plan.
Opportunity:
Providing equal opportunities for individuals with disabilities to learn, work, and participate in their communities.
Respect:
Treating individuals with dignity, respect for their autonomy, and cultural sensitivity, regardless of their age, background, or condition.
Diversity:
Acknowledging and embracing the diversity of individuals receiving care, recognising that each person has unique needs and preferences.
KEY ACCOUNTABILITIES
KEY RESULT AREA - INTERNAL EFFICIENCY
Responsibilities and Duties
Key Performance Indicators (KPI's)
Ensure effective communication channels with other staff, supervisor, management, participants, carers and other relevant stakeholders
Support the development and implementation of HR initiatives and systems
Providing counselling on policies and procedures
Ensure a positive public image of Accord Care Qld Pty Ltd is presented
All business activities comply with Accord Care Qld Pty Ltd Code of Conduct, regulatory and legislative requirements and ethical practices
Policies and procedures are adhered to
Displays honesty and truthfulness, confronts problems quickly displays a strong commitment to organisational success and inspires others to make and achieve goals
Maintain appropriate records by established documentation protocols
l records are completed in accordance with established documentation protocols
Participate in staff meetings, and regular supervision and training
Attendance at supervision, performance evaluation sessions and training
KEY RESULT AREA - PEOPLE AND CAPABILITY
Responsibilities and Duties
Key Performance Indicators (KPI's)
Maintain a safe and non-discriminatory workplace
Sign on and off on the workplace App
Log on to the appropriate application to record your attendance at the work location
Appropriate notice for illness or other leave types.
WHS checks are undertaken, and documentation maintained
Recognises assesses and actions hazards, including equipment, motor vehicles and facilities
Incidents are recorded and reported, and remedial action is taken.
Household duties are attended to ensure a hygienic environment is maintained
Accord Care Qld Pty Ltd policies and procedures are adhered to
Act professionally and respectfully at all times
Professional relationships are maintained with participants, team members and service management
Complaints are responded to in a timely and professional manner
The confidentiality of participants and organisational information is respected and maintained at all times
KEY RESULT AREA - OUTCOMES/SERVICE DELIVERY
Responsibilities and Duties
Key.
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