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Senior Customer Service Representative

HCL Technologies


(Posting). • To be responsible for meeting productivity and SLAs as per agreed norms. • , Process Adherence or Compliance , , , Team Attrition , Team Performance , Customer Orientation , (1.) To consistently meet or exceed CSAT parameters as defined for the process. • (2.)...


ASSOCIATE CONSULTANT

HCL Technologies

  • US - FL - Tampa

  • July 12, 2024


(Posting). • Voice Engineer Roles and Responsibilities: • 1. • Act as L2/L3 support for any voice related issues. • Resolves/close assigned tickets within agreed SLA. • Deploy/Install local extensions - Repair/troubleshoot issues with telephones - Repair/troubleshoot/escalates issues with Genesys...


Managing Consultant Maturing

HCL Technologies


(Posting). • Project Manager • 1. • Extensive experience of managing delivery planning and execution of data engineering based modern application development projects. • 2. • Extensive experience of stakeholder communication mgmt., scope mgmt., risk mgmt., change mgmt. • in MLOps environment. • 3. •...