Poolside Spa Ambassador

Well and Being Spa at Fairmont El San Juan Hotel
US - Wisconsin - De Pere
April 2, 2024

Company Overview
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, Flawless service: Every Guest, Every day.

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary
The Poolside Spa Ambassador is responsible for providing poolside guests with comprehensive and professional guidance/recommendations regarding spa procedures, services and products. Must be outgoing, high-energy and have excellent communication skills, problem-solving skills, while maintaining a high level of customer service standards. Must have the ability to communicate with others, while maintaining the highest level of professionalism at all times.

Responsibilities
Understand and abide by TRILOGY and Well & Being Spa policy and procedures.
Greets patrons with a friendly and sincere welcome upon arrival.
Performs exceptional, courteous, friendly customer service to poolside guests, providing introductory spa services, including, but not limited to, light hand, foot, and scalp treatments, lotion application, and facial spritz.
Provides accurate, up-to-date information, promoting Well & Being Spa services, fitness classes, and amenities, products, and special promotions.
Promote and up-sell products and services to poolside guests.
Maintain safety, sanitation and disinfection standards.
Communicates guest complaints to Spa Management.
Qualifications
Must have a High School diploma or equivalent.
Must have a current State Massage Therapy License.
Candidate must be authorized to work in the US.
Must have at least 2-3 years' experience in Massage Therapy.
Must have a minimum of 1 year of customer service-related experience, preferably in a luxury resort environment.
Must have an approachable, customer service-oriented personality, as position requires making spa/product recommendations and promoting/selling of products and services.
Ability to work in a fast-paced, high-volume environment, while maintaining professionalism.
Must be passionate about customer service, spa, hospitality, hotel, and/or restaurant.
Must have a flexible schedule, including days, nights, holidays, and weekends.
Must be outgoing, high-energy, polished, professional, and have a strong command of both written and verbal English and Spanish.
Must be able to stand for long periods of time.
Must be organized, timely, and detailed-oriented.
Benefits/Perks
Medical, Dental and Vision (Full-Time Employees only)
401K Matching
PTO Paid/Holiday Time Off
VTO Voluntary Time Off
Discounts on Retail Products, Spa and Fitness Services
Employee Lunch
Use of the Fitness Facilities
Compensation: $12.00 per hour + Gratuity Pool + Retail Commission
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Read the full job description and apply online on the recuiter's web-site

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