HEALTH TECHNICIAN TELEHEALTH

VETERANS HEALTH ADMINISTRATION
US - Washington - Yakima
July 5, 2024

Summary

The Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Veterans

Clarification from the agency

The area of consideration will be referred in the following order:
Current permanent employees of other Federal agencies
Veterans
The Public - US Citizens.

This job is also open in another announcement to:

Federal employees - Competitive service
Federal employees - Excepted service
Internal to an agency

This job is also open in another announcement to:

Federal employees - Competitive service
Federal employees - Excepted service
Internal to an agency

VideosDuties

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Primary responsibilities of the incumbent include: supporting clinical telehealth encounters for both the patient and provider locations by serving as the tele presenter within scope of practice, functioning as an imager and clinical data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing established instructions for patients, and providing technical and administrative support of telehealth operations.

Assignments associated with this position include, but are not limited to:

Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment;
Serving as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter;
Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines;
Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures;
Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines;
Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations;
Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system;
Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care;
Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations;
Providing patient education via approved materials;
Supporting the Veteran in completing patient satisfaction surveys;
Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care;
Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology;
Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
Providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies;
Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation;
Maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues;
Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies;
Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans;
Completing other duties as assigned

Work Schedule: Mon-Fri 0800-1630

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Requirements Conditions of Employment

You must be a U.S. Citizen to apply for this job.
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
Candidates must have a valid unrestricted Driver's License
Selective Service Registration is required for males born after 12/31/1959.
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Must pass pre-employment physical examination.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information".

Read the full job description and apply online on the recuiter's web-site

HEALTH TECHNICIAN TELEHEALTH

HEALTH TECHNICIAN TELEHEALTH

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