Passenger Service Lead

PrimeFlight Aviation Services
US - Washington - Tukwila
April 14, 2024

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PrimeFlight Aviation Services Passenger Service Lead in Tukwila , Washington Description
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
401(k)
401(k) matching
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
• Part-time benefits could vary
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Our Customer Service Agent Lead is responsible for supervising and leading a team of customer service agents to provide outstanding assistance to passengers and visitors. This leadership role involves ensuring smooth check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services and contribute to maintaining a positive and efficient airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.
WHAT IT'S LIKE TO WORK AS A CUSTOMER SERVICE AGENT LEAD
You like working as a team, toward a common goal
Supervise and lead a team of customer service agents, ensuring high-quality passenger service
Train and mentor new agents in customer service protocols and airport procedures
Coordinate staff schedules and assignments to ensure adequate coverage at all times
Monitor team performance and provide constructive feedback to improve service quality
Handle escalated customer issues and complaints with professionalism and tact
Ensure team compliance with all airline and airport regulations and procedures
Develop strategies to enhance customer satisfaction and streamline service operations
Maintain up-to-date knowledge of flight schedules, gate information, and any changes in airport services
Enjoy working with internal and external customers worldwide
You have very strong customer service skills
You have a great attention to detail
Willing to go that extra mile
You enjoy working with a team or individually to accomplish your tasks
Physical activity may include:
Stand and walk for extended periods of time
Ability to lift 70 pounds or more
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
Qualifications
Minimum age of 18 years old
1 year as a Customer Service Agent
Comfortable working with computers, mobile devices, and tablets
Ability to pass a drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their 'A' game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
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Read the full job description and apply online on the recuiter's web-site

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