Revenue Cycle Supervisor

Proliance Surgeons is one of the largest surgical practices in the country, with over 425 providers including over 250 board-certified physicians providing treatment at more than 100 care centers in Washington State . Our range of specialties includes orthopedics, sports medicine, spine, ear nose & throat, general surgery, ophthalmology, obstetrics & gynecology, urology and more

At Proliance Surgeons, it is our mission to be the leader in physician-managed healthcare services. Each teammate contributes to our vision of excellent surgical and clinical care for every patient, every day. Our values of Integrity, Leadership, Loyalty, Mutual Respect, and Innovation transcend all of our relationships: our patients and their loved ones, one another as team members, our business teammates and our community teammates. Every teammate is expected to embrace and demonstrate these shared values.

Position Summary -

The role of the Revenue Cycle Supervisor is a valued member of our Revenue Cycle team. As a Revenue Cycle Central Supervisor, you will be responsible for direct oversight of day-to day activities assigned to the revenue cycle team. The individual in this position will also monitor workload and processes to ensure timely billing and resolution of outstanding accounts receivable.

Essential Qualities

The essential qualities necessary include, but are not limited to:

Superior customer service skills
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff.
Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
Using time efficiently, with meticulous attention to detail, accuracy, and completion
Ability to manage multiple factors for the best result.
Resourcefulness in addressing first level problems and tenacity to see things through to solution
Ability to remove oneself personally from given situations, remaining objective
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Clear oral and written communication
Ability to provide feedback to improve performance
Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Key Duties and Responsibilities

The key duties and responsibilities of the Revenue Cycle Manager of Central services include, but are not limited to:

Overall responsible for day-to-day activities and processes of the RCM team.
On-board and train new Rev Cycle teammates on their duties
Monitors key performance indicators in Revenue cycle and will work closely with management to improve cash flow, reduce denials, and minimize bad debt.
Maintains a strong working knowledge of all RCM processes
Research and identify denial trends. Collaborates between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.
Improves processes within department with emphasis on quality, efficiency, and speed.
Monitor daily work of revenue cycle team by checking for accuracy and completeness
Schedule, assign and prioritize workload within the department.
Develops, monitors, coaches, and supervises staff ensuring the development of employees through orientation, training, communication of rules.
Recommends and implements coaching or corrective action
Other duties as assigned

Education/Experience/Skills

High School Diploma
Bachelor's degree preferred with a minimum 3+ years' supervisory experience in medical billing environment. Or 5+ years' supervisory experience in medical billing environment.

Healthcare experience in a large organization preferred
Working experience of medical office and ambulatory surgery center practice setting in billing and collections.
Complete understanding and an in-depth working knowledge of healthcare revenue cycle.
Ability to serve as both a hands-on supervisor and a high performing individual contributor.
Excellent judgement, understand what s/he does not know and what questions to ask to reach well informed decisions that minimize risk.
Ability to establish and monitor performance/productivity standards
Strong problem-solving skills
Self-motivated team player able to multi-task and prioritize
Detail oriented
Professional etiquette
Excellent organization and interpersonal communication skills
Strong computer skills
NextGen and Amkai experience preferred

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You will be required to provide your own internet
You will be required to maintain your own quiet workspace
Even though the position is remote, you will be required to occasionally come to the corporate office located in Seattle, WA.
The teammate is required to sit for long periods of time. Use of telephone and Computer is required.
Manual dexterity required for use of computer keyboard.
Requires working under stressful conditions or working irregular hours.

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.
Benefits:
Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day - including cell phone service!
Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.
All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.
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