Franchise Hotel - Hotel General Manager

IHG
US - Virginia - Yorktown
April 27, 2024
Hospitality

*Your web browser (Chrome 88) is out of date.*Franchise Hotel - Hotel General Manager*

*Hotel Brand:* Holiday Inn Express & Suites

*Location:* United States, Virginia, Roanoke

*Hotel:* Holiday Inn Express & Suites - Roanoke Civic Center - (ROAOA)

*Jobnumber:* FRROAOA500

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*This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees*.

*By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer*.

JP Hospitality searching for a General Manager for the NEW Holiday Inn Express, Roanoke, VA. JP Hospitality is a Virginia based hospitality company which owns and operates 15+ hotels.

*Your day to day*

Candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation.

Specifically:

Guest Service:

* Maintains guest services as the driving philosophy of the hotel

* Handle any guest problem or complaint in a professional and courteous manner

* Personally demonstrates a commitment to guest service by responding to guests needs

* Is committed to making every guest completely satisfied with their stay

* Trains all staff on how to interact with the guests and the procedures on a guest complaint

* Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance

Marketing and Sales Management:

* Works with Director of Sales to develop and implement a sales plan based on the demand of the property in order to obtain new business

* Devotes a minimum of 10 hours a week assisting with sales related activities to improve the revenue performance of the hotel

Profit Management:

* Helps maintain a conservative budget in order to maximize profit marginIdentifies potential revenue and expense opportunities and possible problems

* Trains all staff in financial control procedures for cash, vouchers, inventories and receivables

* Utilize budgets and understands financial objectives while balancing costs with guest satisfaction & quality

Human Resource Management:

* Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation

* Maintains a positive cooperative work environment between staff and management

* Ensures hotel employees know hotel objectives of the property

* Administers personnel policies fairly and consistently

* Ensures personnel files are accurate and comply with both local and federal laws and regulations

* Resolve employee grievances in a fair and timely manner

* Ensures employees understand policies, pay procedures, and benefits

* Ensures training objectives and development plans are completed

* Monitors and maintains acceptable turnover levels

* Develop cross training opportunities for the Associates throughout the hotel

* Recommend & initiate personnel actions to include promotions, transfers, discharges and disciplinary

* Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines

* Create staff schedules for all departments

* Ensure there is adequate coverage across all departments and must avoid overtime hours

* Must understand that overtime hours for any staff can only be scheduled with prior approval from General Manager

Asset Management:

* Maintains physical product standards by managing preventative maintenance programs and by scheduling deep-clean activities

* Ensures ongoing staff and employee involvement in preventative maintenance programs

* Protects the interest of the hotel during capital projects

* Has outstanding property Quality Evaluations

* Inspects hotel rooms, building exterior, parking lot

* Comply with all brand standards

Safety and Security Management:

* Knows local health and safety codes and regulations that apply to the hotel

* Understands and implements "Right to Know" laws

* Recognizes and corrects potential safety hazards

* Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in same

* Uses ongoing safety training to minimize worker's compensation claims

* Comply and adhere to all company policies and procedures

* Responsible for hotel accident prevention programs

* Have a sound knowledge of all emergency procedures

*What we need from you*

We offer a competitive salary package with bonus.

*What we offer*

Requirements:

* Associate or Bachelor's degree in Hotel & Restaurant Management, Business Administration, Finance or related major preferred or the equivalent work experience

* Minimum of 2 years in a supervisory capacity within a hotel environment

* Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors

* Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long

* Must be available on call when away from work

* Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems

* Have a working knowledge of the maintenance & operating procedures of all departmental equipment

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Associated topics: district manager, executive, general management, general manager, manager i, manager ii, manager iv, regional director, regional vice president, state president

Read the full job description and apply online on the recuiter's web-site

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