Our client is looking for a Support Specialist to join their team.
It is a 100 percent remote position.
They are in the property tech (SaaS) space.
They have a core platform and data products that deliver powerful insights and predictive analytics on top of their geospatial applications.
They are revolutionizing real estate technology by developing a digital real estate platform for real estate agents, lenders and consumers to use throughout the real estate lifecycle - from listing or buying to close.
The Customer Support Specialist will serve as the first point of contact for incoming questions or concerns about their web-based app.
Their goal is to make a personal connection with everyone that reaches out to the team while getting them the help they need in a quick, professional and friendly manner.
The Customer Support Specialist also serves as the voice of the customer:
recognizing, interpreting and internally communicating the trends in customer feedback (including their successes and pain points) which are so critical to us as a business.
In order to solve problems, find workarounds and effectively understand customer feedback, their Customer Support team possesses both an in-depth knowledge of their product as well as a solid understanding of the customer base.
Cross-departmental communication and collaboration is key here, and in this role you'll thrive in a fast-paced, challenging environment, knowing you are making a difference not only in the lives of the individuals that make up their customer base, but in the future success of the company as well.
What You'll Be Doing
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