City/State
Norfolk, VA
OverviewWork Shift
First (Days) (United States of America)
Additional
Sentara Healthcare is seeking an energetic detail oriented, customer focused analyst to join our ServiceNow team as a Service Now IT Analyst!
This position is 100% remote but candidates must have a current residence in one of the follow states or being willing to relocate: AL ,DE, FL, GA, ID, IN, KS, LA, ME, MD, MN, NE, NH, ND, NV, OK, OH,PA, SC, NC, SD, TN, TX, WA, VA,WA, WV, WI
The ServiceNow Team is looking for an energetic, detail oriented, customer focused analyst to join our team and help us manage and support the enterprise ServiceNow IT Service Management system used for Incident Management, Change Management, Self Service Catalog, Demand/Intake Management, and IT Time Tracking. Responsibilities and experience include the following:
Operational Support:
Provide 1st and 2nd level end user support to resolve Incidents and answer questions
Provide ad-hoc one on one user training as required to support customer needs
Provide recurring quarterly training sessions on core processes areas
Develop custom reports for end-users that require assistance with report creation
Perform user account administration and governance, including group maintenance, user roles and process user license tracking
Create and update system documentation and support the update and creation of process documentation in key areas
Business Analysis/Application Management:
Consult with business unit to identify, analyze, refine and document business requirements
Become process expert for specific business areas
Translate requirements into technical specifications, develop test plans and scripts, assists in coordinating testing, and documenting test results
Perform system and application configuration through customization of tables, forms, workflows and business rules
Perform release deployment across environments
Education/Skills/Experience:
2 years of experience providing customer technical support
Experience creating user documentation and providing end user training
ServiceNow product experience preferred
ITIL knowledge and certification preferred
Experience with Incident, Change Management, and Service Catalog software products preferred
System administration, Application configuration, and report writing experience preferred.
As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers. We offer a variety of amenities to our employees, including, but not limited to:
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