Description:
As a Sales Administrator, you will play a crucial role in supporting our existing customer base.
Your primary responsibilities will involve outbound calling to maintain relationships and drive sales opportunities.
Here's what you'll be doing:
1.
Customer Outreach:
Initiate regular check-in calls to existing customers to build rapport, assess their needs, order supplies, and assist.2.
Telemarketing:
reaching out to leads and potential clients to work with our sales team.3.
Sales Appointment Setting:
Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.4.
Lease Management:
Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.5.
Run-Out Management:
Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.6.
Customer Engagement:
Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.7.
Data Management:
Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.8.
Problem Resolution:
Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.9.
Sales Reporting:
Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.10.
Collaboration:
Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.11.
Other duties as assigned.Join our team as a Sales Administrator and be an integral part of our mission to provide exceptional support to our valued customers while driving sales growth.Requirements:
• Excellent communication and interpersonal skills.- Proven experience in outbound calling or customer support roles.- Strong organizational skills and attention to detail.- Knowledge of CRM software and sales tools.- Ability to work independently and as part of a team.- Sales-oriented mindset with a focus on customer satisfaction.- Flexibility to adapt to changing customer needs and sales priorities.PI63671af2eb21-26***
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