Sr. ServiceNow Solutions Architect

Veracity Consulting Group (VCG), a RGP company, is a global, digital consulting firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating Fortune 500s that you see today.

Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common:
creating fluid, sustainable solutions that support business growth. We come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.

Are you looking for an environment where you can be curious, creative and challenge yourself daily?

Today, we are immediately seeking a Sr. Solution Architect to join our fast-growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment. The Sr. Solution Architect is responsible for advising clients, prospective clients, technical leads, and technical consultants on the capabilities of the products and platform features and how they interoperate to provide business value.

What you get to do in this role:

The Sr. Solution Architect will be responsible to oversee project implementations and develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow platform, product capabilities and complimentary technologies in a client-consulting environment including IT Service Management; Customer Service Management, HR Service Delivery, App Engine Applications, Custom ServicePortal, NOW Experience and UI Builder and Core Platform Features. Advise on all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

Architect Solution Design for Custom App Engine Application Development

Directing workshops to gather business/technical user stories

Directing customers on industry and ServiceNow best practices across products and platform

Architecture Solution Design for Custom App Engine Application Development

Interface with ServiceNow technical product teams as needed

Be the primary voice of the project team, directing other lead developers and business process consultants and project managers on best practices for implementation

Prepare and present all client facing and internal deliverables that are technology related

Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

Subject Matter Expert on the delivery of ServiceNow solutions

Champion emerging platform features such as NOW Experience, UI Builder, AI/ML

Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards

Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards for the development teams

Ensuring technical deliverables to are complete, consistent, high quality, on time and deliver valued outcomes

Achieve ServiceNow Practice and Individual KPIs and Metrics as defined

To be successful in this role, we need someone who has:

Technical Skills:

Minimum 10-15 years of incremental technical experience in technical roles (senior developer, lead developer, architect) delivering solutions in client environments (Various technical stack experiences preferred, Java, .net, C+)

Demonstrated experience in end-to-end development, traditional software engineering

Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM

Proficiency with web service standards such as SOAP, REST, XML, etc.

Proficiency with web APIs, Data integrations/ETL, Relational Databases

Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud

Proficiency with modern HTML5/CSS/LESS

Proficiency with how web applications work including security, session management, and best development practices.

Experience configuring cloud platforms/applications

Proficiency with Agile project management and delivery methodologies

Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines

Demonstrated experience in technical consulting roles, client facing required

Certified ServiceNow Administrator and Implementation Specialist certifications required

Maintain certifications as a CSA and product implementation specialist / work towards micro certifications and continual progression in developer learning plans

4+ years of ServiceNow implementation experience in a client consulting environment

Consulting Skills

Ability to convey architectural runway of the ServiceNow platform for clients and staff

Ability to tie feature capabilities to business value in specific products and use cases

Proven leader, team player and team builder

Quick learner that can adapt to a fast pace, changing environment

Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.

Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery

Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

Strong attention to detail and creative problem-solving skills is an absolute essential

Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

Proven record of successfully managing business relationships

Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

Why Work for Veracity?

Our Culture

Flexible work environment (remote or onsite)

Family first

Agile and collaborative

Fun and energetic

Group of like-minded folks and creative problem solvers

Fast paced

Inclusive and Passionate

Supportive, approachable, and encouraging leadership and team members

All roles are client facing

Summary of Benefits
•

Competitive compensation

Comprehensive medical plans

401k Savings Plan with Company Match

Employee Stock Purchase Plan

• Benefit eligibility may vary based on employment status upon hire

Base Pay Range $135,000-$180,000

All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

Equal Opportunity Employer

Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran st.