Dispatcher or Dispatcher Trainee

Dispatcher or Dispatcher TraineeJob no:
5019434
Work type:
Full-Time (Salaried)
Location:
Fairfax (City), Virginia
Categories:
Public Safety

Title:
Dispatcher or Dispatcher Trainee DSP02176, DSP02963

State Role Title:
Emergency Coordinator I or Emergency Coordinator II

Hiring Range:
Salary is Negotiable and Commensurate with Experience for Dispatchers. Dispatcher Trainees will start at $49,039.

Pay Band:
3 or 4

Agency:
Department of State Police

Location:
Fairfax, Virginia

Agency Website:
vsp.virginia.gov

Recruitment Type:
General Public - G

Job Duties

Experienced applicants (non-Trainees) currently not employed by the state who are hired into the Dispatcher position are eligible for a $5,000 sign-on bonus upon hire with signature of a 12-month agreement. Dispatcher Trainees and transferring state employees are eligible for a $5,000 retention bonus after 10 months of successful service with the signature of a 12-month agreement at 10 months.

Classified Applicants hired into this position who are already working in a Dispatcher function are not eligible for either a sign-on bonus upon hire or a retention bonus after 10 months.
•Candidates with prior dispatching training and experience may be hired as a Dispatcher (Emergency Coordinator II), and the salary offered will be commensurate with experience.
•Candidates with limited experience are hired as a Dispatcher Trainee (Emergency Coordinator I - pay-band 3, $49,039). After satisfactory completion of the Dispatcher Trainee Training Curriculum, employees will progress to a Dispatcher (Emergency Coordinator II - pay-band 4) and will receive a 10% salary increase.
•Experienced candidates who are not placed in a trainee status are not eligible for the 10% salary increase.

The Virginia State Police are seeking motivative and energetic individuals to join their team of dispatchers located in Fairfax County Virginia at their Division VII Communications Center. As a Virginia State Police Dispatcher, you will be responsible for assisting the public with all types of emergency services. Some of your responsibilities will include dispatching state troopers, communicating with other law enforcement agencies and emergency services personnel to respond to those in need of services. The position is challenging, fast paced, and requires individuals to be able to multitask and work as a team. Good typing skills is a must, as entering calls for emergency services requires a quick response. Operations of The State Police Communications Center is 24/7 but is very rewarding for those wanting to help others in need.

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

In addition to a rewarding work experience, we offer excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, and a state retirement plan with options for tax-deferred retirement savings including employer matching.

VSP supports its personnel through a comprehensive, holistic Wellness Program. From our Therapy Dog, Piper, to full-time peer support, our wellness team teaches and coaches "cognitive fitness" for all employees every step of the way. Our Wellness Program fosters a welcoming, peer-oriented, inclusive environment with the resources to support our employees throughout their entire VSP career. We are committed to providing the best so you can be at your best!

Contact Human Resources for additional information.
•Learns to operate a variety of communications equipment, maintain various logs, and records of activities.
•Learns to properly access requested information through several systems including CAD, VCIN, NCIC, and NLETS.
•Learns to properly receive and transmit all information first and foremost to State Police personnel and secondly to other state and federal law enforcement agencies.
Leans to answer emergency and non-emergency telephone calls.
•Learns to determine how to prioritize calls by call type and how to create call for service.
•Learns how to enter/disseminate messages for contact follow up within CAD, make accurate entries and inquiries, and retrieve information from CAD and phone databases.
•Learns how to prepare and enter the daily activity report and how to access GPS information, and work with mapping and scheduling software interfaced with the CAD system.
•Learns how to receive and disseminate mail messages.
•Learns proper protocols to receive and disseminate complaints and inquiries from citizens and other sources.
•Learns how to properly contact and request service of wreckers, emergency medical services to include Med-Flight, fire services and other law enforcement agencies.
•Learns proper protocols to make entries, inquiries, and how to retrieve information through VCIN/NCIN and NLETS.
•Learns proper protocols for disseminating information using radio.
•Files all messages.

Minimum Qualifications
•Must be willing to work rotating shifts, holidays, and weekends.
•Some knowledge of the assigned Division's geographical area including location of important buildings, landmarks, and waterways.
•Some knowledge of operating standard office equipment such as fax and copy machines.
•Skill in keyboarding to include Microsoft software applications for the purposes of data entry and typing in various databases and web-based programs.
•Skill in operating computers, using Microsoft Office software, data entry, problem solving and customer service skills.
•The ability to learn radio codes and operate communications equipment; to effectively communicate in English with the public and Department employees during difficult or stressful situations; to work in a high pressure, high volume environment; to use sound judgement and decision-making skills to evaluate situations and establish priorities while under stress; to solve problems within scope of responsibility, appropriately source complaint/compliment calls correctly, and direct callers to appropriate First Sergeant or Sergeant; to multitask using various resources including radio/telephone/messaging systems, mapping programs, and other sources; and to establish and maintain effective working relationships with law enforcement and all those contacted in the course of work.
•Graduation from high school or equivalent.
•Must be eligible to become Virginia Criminal Information Network (VCIN) certi.