Hotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class guest service and financial profitability through the managing of all daily Front Desk operations.
The Hotel Front Desk Manager is responsible for upholding the highest of guest service standards, and consistently delivering results that contribute to the overall success of the Hotel.
Responsibilities include consistently improving business revenues, improving business effectiveness and efficiencies, and improving the value of the Hotel's products and services to its guests and clients.
The Hotel Front Desk Manager takes on the leadership responsibility of guiding and mentoring Front Desk team members and assisting with escalated Department and guest concerns.
Areas of focus for the Hotel Front Desk Manager include Productivity, Customer and Client Relations, Professionalism, Revenue Management, Financial Management, People Management, Leadership, Quality Management, Communication, and Safety and Security.
SPECIFIC DUTIES AND RESPONSIBILITIES
Manages all Front Desk Department operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting, and forecasting.
Enforces Front Desk cash handling, check cashing and credit policies as applicable.
Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
Ensures compliance with property standards, including all health and safety regulations, policies, and procedures.
Reviews daily department work and activity reports generated by Night Audit.
Completes and/or assists in the completion of audit procedures, as needed.
Oversees inventory of Front Desk products.
Recruits, interviews, and trains team members.
Monitors and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
Schedules Front Desk team members.
Develops, implements, and enforces policies and procedures.
Creates meeting agendas and facilitates team meetings; ensuring team members are informed of upcoming events, VIP items, hotel and Casino products, services, facilities, events, pricing and policies, knowledge of the local area and events, and any other important information.
Meets and greets guests and responds to guest inquiries, requests, and issues in a timely, friendly, and efficient manner; partnering with the necessary departments to resolve guest concerns.
Initiates and implements up-selling techniques to promote Casino and hotel services and other applicable facilities to maximize room occupancy and overall revenue.
Performs other duties as assigned to support efficient operation of Department.
Carries out supervisory responsibilities in accordance with the enterprise's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Other duties as assigned.
REGULATORY AND COMPLIANCE RESPONSIBILITIES:
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
Attend required training sessions offered by the Company.
Obtain and retain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
Have knowledge of the Property's programs to address problem gaming.
Report any acts of wrongdoing of which the Team Member may have knowledge.
EDUCATION, TRAINING, AND EXPERIENCE:
High school diploma or GED required.
Associate degree or higher preferred.
4-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major preferred.
4-years' experience in the guest services, front desk, or related professional area required.
2 years' management experience in a Hospitality Front Desk/Guest Service department required.
Experience in a luxury hotel and/or resort preferred.
Ability to handle computer systems (related to schedule, payroll, purchase, guest lists, guest activities report etc.).
Ability to multi-task in a high volume and fast-paced environment.
Strong communication and interpersonal skills.
Excellent technical skills to include MS Office, PMS system, Delphi and Oracle.
Experience with department budgeting and forecasting, Cost of Sales, Direct Expenses, labor productivities.
Certificates, Licenses, and Registrations:
Virginia Racing Commission License
Valid Driver's License with a minimum of three (3) years driving experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee may also be required to lift, push, and pull up to 25lbs.
The noise level in the work environment is usually moderate to loud.
The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties.
All duties or requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an 'at-will' employment relationship.
• therose
Fusion Medical Staffing Nursing
United States - VA - VA - Richmond
July 4, 2024
Fusion Medical Staffing-Nursing is seeking a travel nurse RN Telemetry for a travel nursing job in Richmond, Virginia. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Facility...
United States - VA - VA - Richmond
July 3, 2024
Trustaff Allied is seeking a travel CT Technologist for a travel job in Richmond, Virginia. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, nights • Employment Type: Travel As a CT...
United States - VA - VA - Chesapeake
July 4, 2024
American Traveler is seeking a travel nurse RN Telemetry PCU - Progressive Care Unit for a travel nursing job in Chesapeake, Virginia. & Requirements • Specialty: Telemetry PCU - Progressive Care Unit • Discipline: RN • Start Date: 07/21/2024 • Duration: 13 weeks • 48 hours per week • Shift: 12...
United States - VA - VA - Front Royal
July 4, 2024
American Traveler is seeking a travel Physical Therapist for a travel job in Front Royal, Virginia. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel American...
United States - VA - VA - Bon Air
July 4, 2024
CrossMed is seeking a travel nurse RN Telemetry for a travel nursing job in Bon Air, Virginia. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Job Details • Gross Weekly Pay: $ 1958.40 •...
United States - VA - VA - PULASKI
July 4, 2024
AMN Healthcare Allied is seeking a travel Outpatient Physical Therapist for a travel job in PULASKI, Virginia. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel & Requirements • Physical...
United States - VA - VA - Staunton
July 3, 2024
American Traveler is seeking a travel Outpatient Physical Therapist for a travel job in Staunton, Virginia. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/21/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel American...
United States - VA - VA - Elkton
July 3, 2024
American Traveler is seeking a travel Outpatient Physical Therapist for a travel job in Elkton, Virginia. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/21/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel American...
United States - VA - VA - Midlothian
July 3, 2024
Titan Medical Group is seeking a travel Ultrasound Technologist for a travel job in Midlothian, Virginia. & Requirements • Specialty: • Ultrasound Technologist • Discipline: • Allied Health Professional • Start Date: • 07/22/2024 • Duration: • 13 weeks • 40 hours per week • Shift: • 8 hours, days •...
United States - VA - VA - LYNCHBURG
July 3, 2024
AMN Healthcare Allied is seeking a travel Vascular Interventional Technician for a travel job in LYNCHBURG, Virginia. & Requirements • Specialty: Vascular Interventional Technician • Discipline: Allied Health Professional • Start Date: 07/29/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8...
Fusion Medical Staffing Radiology
United States - VA - VA - Charlottesville
July 3, 2024
Fusion Medical Staffing-Radiology is seeking a travel MRI Technologist for a travel job in Charlottesville, Virginia. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment...
Fusion Medical Staffing Therapy
United States - VA - VA - Alexandria
July 3, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Alexandria, Virginia. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: ASAP • Duration: 13 weeks • 32 hours per week • Shift: 8 hours, days • Employment Type: Travel Facility...
United States - VA - VA - Tappahannock
July 3, 2024
American Traveler is seeking a travel CT Technologist for a travel job in Tappahannock, Virginia. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel...
United States - VA - VA - Salem
July 4, 2024
RTG Medical-LTC is seeking a LPN / LVN for a travel job in Salem, Virginia. & Requirements • Specialty: LPN / LVN • Discipline: LPN / LVN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel RTG Medical-LTC Job ID #qa3qr. Pay package is based on 12...
United States - VA - VA - Charlottesville
July 3, 2024
American Traveler is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Charlottesville, Virginia. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - VA - VA - Petersburg
July 4, 2024
CrossMed is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Petersburg, Virginia. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Job Details...
United States - VA - VA - WARRENTON
July 3, 2024
AMN Healthcare Allied is seeking a travel Mammography Technologist for a travel job in WARRENTON, Virginia. & Requirements • Specialty: Mammography Technologist • Discipline: Allied Health Professional • Start Date: 07/29/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, days •...
United States - VA - VA - Charlottesville
July 3, 2024
Titan Nurse Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Charlottesville, Virginia. & Requirements • Specialty: • ED - Emergency Department • Discipline: • RN • Start Date: • 07/22/2024 • Duration: • 13 weeks • 36 hours per week • Shift: • 12 hours,...
United States - VA - VA - Warrenton
July 3, 2024
RCM HealthCare Travel is seeking a travel nurse RN Skilled Nursing for a travel nursing job in Warrenton, Virginia. & Requirements • Specialty: Skilled Nursing • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, evenings • Employment Type: Travel Position...
United States - VA - VA - Salem
July 4, 2024
CrossMed is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Salem, Virginia. & Requirements • Specialty: ED - Emergency Department • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel Job Details •...
United States - VA - VA - Salem
July 4, 2024
RCM HealthCare Travel is seeking a travel nurse RN Psychiatric for a travel nursing job in Salem, Virginia. & Requirements • Specialty: Psychiatric • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Position number: 266715...
Fusion Medical Staffing Nursing
United States - VA - VA - Norfolk
July 3, 2024
Fusion Medical Staffing-Nursing is seeking a travel Surgical Technologist for a travel job in Norfolk, Virginia. & Requirements • Specialty: Surgical Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment...
United States - VA - VA - Danville
June 30, 2024
Now Hiring Solo Regional & OTR CDL A Drivers. When you work for CFI as a Regional or Over-the-Road (OTR) driver - a job sometimes referred to as long-haul trucking - you can expect a life of adventure on the open road. It s a lifestyle that does require you to be away from home, but in exchange, it...
Fusion Medical Staffing Cath Lab
United States - VA - VA - Sterling
July 4, 2024
Fusion Medical Staffing-Cath Lab is seeking a travel Cath Lab Technologist for a travel job in Sterling, Virginia. & Requirements • Specialty: Cath Lab Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days •...
United States - VA - VA - Warrenton
July 4, 2024
American Traveler is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Warrenton, Virginia. & Requirements • Specialty: PCU - Progressive Care Unit • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - VA - VA - Fishersville
July 3, 2024
American Traveler is seeking a travel nurse RN Med Surg for a travel nursing job in Fishersville, Virginia. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel American Traveler is...
United States - VA - VA - Midlothian
July 3, 2024
American Traveler is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Midlothian, Virginia. & Requirements • Specialty: Med Surg / Telemetry • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type:...