Regional Business Manager Level II or III City, UT 112364

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Provides superior account and community management to PacifiCorp's key industrial, commercial and community accounts by enhancing the customer experience through joint planning and customer collaboration. Functions as the primary point of contact for assigned accounts and assists with community and other large commercial and industrial accounts as assigned to enhance the customer relationship. Will also be assigned to back-office functions to support the RBM team.

Responsibilities

Responsibilities of the Level II position Include:
• Support business relationships through account management with assigned customer segments. This will include commercial, industrial and government accounts.
• Provide solutions and recommendations regarding our customers' concerns and questions. Create a positive influence on their future decision to support PacifiCorp as their energy service provider.
• Assist in managing assigned key accounts to include development and delivery of account management strategy and corporate account plans.
• Establish business relationships through account management with assigned customer segments. This will include commercial, industrial, development and architectural firms.
• Ensure high customer satisfaction ratings from key contacts with assigned customers.
• Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies.
• Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified.
• Collaborate with other company business units to address and solve customer problems and concerns.
• Support RBM team as the lead with systems and processes that provide critical data and support for customers and regional business managers as identified. e.g. CSS, Cognos, OASIS, Energy Profiler Online and other data collection and customer support systems.
• May be called upon to support the following community activities;
• Under general direction establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.)
• Support the participation in selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs.
• Inform communities of company initiatives and messages by distributing literature.
• Assist in negotiating franchise agreements, and managing the company's involvement in community events that support company objectives

In addition, the responsibilities of the Level III position include:
• Promote a customer first culture and commit to delivering outstanding results for customers.
• Participate as a member of selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs.
• Inform communities of company initiatives and messages by distributing literature and giving presentations to local organizations as directed.
• Establish business relationships through account management with assigned customer segments. This will include commercial, industrial and government accounts.

Requirements

Requirements for the Level II position:

* Bachelor's Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of education and experience.

• A minimum of three to five years of experience in account or community management or utility customer service or other related experience.
• Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program or process.
• Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
• Communication and interpersonal skills to manage and motivate employees, and oral and written communication to communicate objectives and action plans.
• Working knowledge of electric system operations, electric principals, regulation, tariffs and billings, and political environment on state and community levels.
• Demonstrated project management, team work and leadership skills to produce desired business results.
• Demonstrated superior customer service skills and follow-up including a sense of urgency while handling customer and community matters.
• Ability to communicate company's strategic plan, objectives for specific area, as well as company policies, procedures, and practices and federal, state, and local governmental laws and regulations.
• Experience with community relations and processes
• Ability to work with all organizational levels to influence actions and negotiate outcomes.
• Strong computer skills including the use of MS Word, Excel and Power Point.
• Ability to understand technical systems, programs and processes.

In addition, requirements for the Level III position include:

• A minimum of five years of experience in account or community management.
• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Public speaking and presentation skills

Preferences

• Prior experience in the energy industry.
• Experience with community relations and processes.
• Working knowledge of electric system operations, electric principles, regulation, tariffs and billings, and political environment on state and community levels.

Additional Information

Req Id: 112364
Company Code: PacifiCorp
Primary Location: SALT LAKE CITY
Department: Rocky Mountain Power
Schedule: Full-Time
Personnel Subarea: Exempt
Hiring Range: $100,700 - $136,300

This position is eligible for an annual discretionary performance incentive bonus of up to 15.00% of salary.

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: