Customer Service Representative - Call Center - Evening Shift

i2c Inc
US - Texas - San Antonio
July 7, 2024

* *

At i2c Inc., people are our strength. We are currently seeking On Site Customer Service Representatives for day and evening shifts to provide great service to our customers. If you enjoy helping others and making a difference, we want to talk with you!

*Paid Training*DIFFERENTIAL INCENTIVES and EMPLOYEE REFERRAL PROGRAM!*

*Duties/Responsibilities:*

* Provide customer support to consumer cardholders by answering incoming inquires through multiple channels including phone and email.

* Engage with clients in a friendly and professional manner while actively listening to their concerns.

* Offer support and solutions to customers in accordance with the company's customer service policies.

* Ensure i2c customer inquiries and issues are fully answered and resolved.

* Record customer information within our customer service database.

* Follow established Standard Operating Procedures (SOPs) that support operational requirements.

* Share shift summaries and reports with respective Supervisors and Managers.

* Partner with relevant groups by providing timely reports and alerts regarding customer transaction inquiries.

* Maintain a high level of confidentiality due to the sensitive nature of the work

*Required Education/Skills/Abilities:*

* High School Diploma or Equivalent.

* Relevant Call Center - Customer Service Representative (CSR) experience. At least Six (6) Months of call center experience preferred.

* Excellent verbal skills and professional demeanor with a good understanding of delivering excellent. customer service.

* Familiar with basic computer operations.

* Fun upbeat personality.

* Comfortable providing written communication and documentation.

*Physical Requirements:* Prolonged periods of sitting at a desk and working on a computer.

*Benefits:*

* Medical, Dental , Vision.

* STD and LTD paid by the company

* 401K with a company match

* Competitive compensation : base salary plus incentives

* Various shifts available providing flexibility.

* Business casual dress code.

*Pay and Differentials information:*

*Bilingual differential Available*

* 6PM to 2AM Regular Pay + Evening differential: $0.50

* 2AM to 6Am Regular Pay + Night differential: $0.75

* Weekend Differential: Regular Pay + $1.00

*COVID-19:* Your safety matters. Vaccination against COVID-19 is a requirement for all job opportunities offered through i2c, in accordance with the current i2c COVID safety protocols (or approved accommodations). In addition, masks are always required as well as continuous sanitization. An i2c recruiter will share more details with you during the interview process.

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Read the full job description and apply online on the recuiter's web-site

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