Sr TechOps Engineer

About the Role:Grade Level (for internal use):
10 About the role:
We're seeking a talented and highly motivated Engineer to help us 2nd line Application Support. Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is willing to explore new tools & technologies to meet the product demands.
This person will report directly to the regional support manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support.

Responsibilities and Impact:
Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.
Work collaboratively with development team as required for third line escalation.
Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed.
Drive and engage in disaster recovery processes for all products.
Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

What W e're L ooking F or : Business Requirements/Competencies
Minimum 5+ years of work experience in an Application Support role
Must have fundamental working knowledge of SQL and RDBMS - including database query plan analysis and monitoring.
Must have experience working with RESTful APIs and integrating applications via REST.
Must have experience with PaaS platform topologies, such as Azure Application Gateways, App Services, Storage Accounts, Azure Function Apps, and AWS Lambda Functions
Must have fundamental knowledge of networking basics (especially DNS) and topology.
Strong working knowledge of Azure/AWS/CI-CD and some of its technologies such as Git, Azure DevOps, and Application Insights
Must be knowledgeable in SDLC and experience in raising development bugs - including priority assessment, high quality analysis, and detailed investigation.

Compensation/Benefits Information:
S&P Global states that the anticipated base salary range for this position is $100,000 to $115,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .

Communication
Must be a strong communicator both written and verbally in English
Excellent listening, presentation and interpersonal skills
Ability to communicate ideas in both technical and user-friendly languages
Teamwork
Ideal candidate is a self-starter capable of working independently as well as contribute to the team's requirements
Be able to work flexible shift hours including weekends to meet work requirements and project deadlines

Additional Preferred Qualifications:
NoSQL experience such as Cosmos DB or Dynamo DB is a big plus
Understanding of agile methodology, a plus
Experience with Salesforce is a plus
Experience in reading and debugging .Net and Python is added advantage
Commercial awareness
Knowledge of, or experience of working in the financial services industry would be a plus
Excellent understanding of software systems and technology
Good understanding of software support team functions and a solid understanding of the end to end application development process.
A strong desire to keep up with all the latest developments in related technologies
Confident individual who can represent the team at various levels.
Excellent analytical and problem-solving skills
Ability to carry out business impact analysis and prioritize tasks according to severity and importance

Education
University Graduate with Bachelor's Degree in computer science or Computer Engineering related degree, Master's Degree is a plus

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit ***/marketintelligence .

What's In It For You? Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence , pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-.