Senior Director Customer Logistics

Ryder System
US - Texas - Fort Worth
July 2, 2024

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Summary

The Senior Director Customer Logistics will primarily be responsible for the financials, profit and loss responsibility and sales and account growth within a geographical area.

Essential Functions

Build and maintain relationships with appropriate levels in the customer's organization, primarily with senior management and is the key decision maker/point of contact for the customer's Senior Managers. They represent Ryder in customer meetings and presentations to drive retention and growth. Support the sales process by participating in business development opportunities with new customers.

Embrace the corporate vision, mission, philosophy and leads by example. Create a positive, innovative and results oriented environment. Manage the operation to ensure goals are achieved.

Foster a culture of innovation and continuous improvement, including acting as a catalyst for change. Support the Group Director in the strategic development and management of the assigned objectives.

Ensure the effective selection, placement, development and retention of talent to meet current and future business needs. Train, supervise and coach/mentor direct reports and management team.

Forecast, plan, manage and ensure locations meet defined financial targets. Develop and ensure mitigation plans are implemented as required.

Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.

Additional Responsibilities

Responsible for customer service, customer relationships, business retention and development, strategic initiatives including annual plan, company and customer initiatives.

Position will be responsible for P&L management for all locations position oversees.

Continuous Improvement in all segments of the business.

Developing, mentoring team members and leadership of direct reports.

The incumbent will maintain a positive employee related climate and maintain a customer satisfaction index at a World Class Level.

Perform other duties as assigned.

Skills and Abilities

Excellent oral and written communications skills with demonstrated leadership capabilities

Excellent problem solving skills

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)

Ability to create and develop an inclusive and engaged work environment

Ability to inspire and develop others

Must be able to interact with executive level management

Ability to manage multiple accounts with different product direction

Ability to work independently and as a member of a team

Flexibility to operate and self-driven to excel in a fast-paced environment

Capable of multi-tasking, highly organized, with excellent time management skills

Detail oriented with excellent follow-up practices

Solid knowledge of Integrated Supply Chain Management and Components, distribution, sales and demonstrated knowledge of Profit and Loss (P&L) performance advanced required

Distribution and carrier management knowledge advanced preferred

Qualifications

Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) related experience required.

Master's degree preferred

Ten (10) years or more logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportation hubs, etc. required

Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required

Five (5) years or more P&L responsibility including forecasting and managing financial targets required

Six (6) years or more managing, leading and developing direct reports required

Six (6) years or more managing large multi-level teams required

Five (5) years or more prior experience implementing a LEAN work environment preferred

Four (4) years or more managing customer relationship and interaction required

Four (4) years or more managing customer KPIs required

Three (3) years or more experience providing customer and senior level management presentations preferred

Some sales experience preferred

DOT Regulated: No

Job Category: Logistics

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ((url removed)) to log in to Workday to apply using the internal application process.

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Read the full job description and apply online on the recuiter's web-site

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