Property Manager Region

QUALIFICATIONS

A high school education or equivalent is required. A college degree is suggested, but not required. The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions. A minimum of two years experience in residential property management or a related field is required.

SKILLS

The position requires excellent skills in the management and motivation of people and the ability to communicate effectively with residents, prospects and vendors. In addition, the position requires, but is not limited to the following:

• Excellent management and communication skills.
• Strong administrative and organizational skills.
• Strong time management skills and the ability to prioritize wisely
• Professional image
• Strong customer service orientation
• Good understanding of sales and marketing concepts, the ability to develop, implement and evaluate marketing plans
• Knowledge of on-site maintenance requirements including dealing with vendors and contractors
• Ability to close a sale
• Ability and access to drive a car
• Ability to operate and understand personal computer functions and company utilized software packages.

• Manage a high-quality on-site staff through implementation of effective recruitment, training, motivation and developmental programs.
• Communicate effectively with staff members and ensure compliance of all personnel management policies and procedures.
• Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews and termination paperwork.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs.
• Manage the properties in the most efficient and profitable manner given existing market conditions. Stay consistent with the goals and objectives of the company and property owners.
• Develop yearly operating budgets and sales/marketing plans.
• Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner with the assistance of other members of the staff. Work with the owners to identify property goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives.
• Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
• Maximize rental income while minimizing expenses through effective planning and control.
• Effectively monitor all income, including delinquencies. Compliance of all personnel management policies and procedures.
• Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews and corrective action reviews and termination paperwork.

• Prepare and ensure staffing schedules are consistent with property needs.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/tenant statutes are followed.
• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner's reports to substantiate the analysis.
• Direct efforts to ensure all purchasing guidelines are followed and posting of the budget control ledger is accurately completed.
• Ensure timely completion of all salary, bonus and compensation paperwork i.e., time sheets, commissions, annual reviews, etc.
• Participate in company training classes and meetings as required.

• Ensure that accurate submission of all corporate affordable housing reporting and paperwork is accomplished timely and includes approvals as required.
• Effectively operate the computer and ensure all required staff is properly trained to perform their computer duties.

• Effectively show, lease and move in prospective residents.
• Establish and implement leasing goals.
• Adhere to established policies and procedures for screening applicants for residency.
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed.

• Effectively maintain product knowledge of property and competitive properties through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.
• Direct efforts to implement sales and marketing plans, which will effectively maximize rental income thus resulting in higher occupancy.
• Evaluate and recommend changes on rent/pricing strategies.

• Direct and manage resident functions in such a manner as to win and maintain the respect and goodwill of all residents.
• Enforce resident retention and service request follow-up programs.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Implement and monitor effective lease renewal programs.
• Ensure publication and distribution of community newsletters and other communications to residents if required.

• Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition.
• Monitor an effective preventative maintenance program.
• Ensure that an adequate number of units are market ready.
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.

• Maintain a high level of customer service awareness in relation to both residents and prospects.
• Communicate effectively with owners, residents and on-site associates. Ensure that any areas of concern are addressed promptly and thoroughly.
• Create the greatest possible satisfaction and well being of all others associated with the property.

• The position requires individuals to furnish their own automobile to attend company/industry meetings, make bank deposits and run property errands as required.
• Individuals must have the ability to drive without jeopardizing the safety of prospects, residents or fellow Associates.
• If the position requires the purchase and daily compliance of wearin.