POSITION OVERVIEW
MCI is seeking an experienced Insurance Call Center Claims Manager experienced in Property and Casualty and Life insurance to support complex business process outsourcing accounts. You will be responsible for managing team development, issue resolution, and monitoring the metrics and KPIs of the agents and the team.
In this role you will oversee, monitor, and manage production supervisors and agents to ensure accurate and timely claims processing. Experience in BPO insurance contracts, claims, call center operations, customer services and/or retention is preferred. In addition, candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-POSITION RESPONSIBILITIES
Claim Managers are responsible for managing the day to day production of claims staff. In this role, you will act as the primary point of contact to our director of claims and the MCI operations and shared services team.
Our Managers are responsible for the following tasks:
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