Description
Position at Pet Specialists of Austin
Pet Specialists of Austin is looking for incredible people to join our Customer Service Representative team! We are currently looking for dependable people, with positive attitudes, that are self starters and have superior customer service skills. If you posses these characteristics this might be the job for you. Starting pay - $16/hourly
We offer incredible benefits including medical, dental, vision, PTO, matching 401(k), paid parental leave, holiday pay incentives, generous pet discounts, and much more!
The schedule needed for this position is for Daytime 7am-3pm.
We have a fun, fast-paced facility with a friendly & positive working environment. We value honest and direct communication between staff, management, and clients. We are community-centered, we honor the client/patient relationship, and we respect people and their pets. We are proud of our collaborative environment and excellent patient care.
What will help you succeed?
At least 1 year experience in veterinary hospital setting
Team player
Self-driven accountability for learning
Positive attitude and patience
Conflict resolution skills
Self-starter
Quality client service skills and understanding of medical terminology.
Evenings/Weekend/Holiday availability: both Saturday and Sunday required
Job Duties: Provide top-notch customer service by being very attentive to client and pet needs
Answer phones, proactively schedule appointments and specialty procedures, set reminders, manages patient and client flow including checking patients in/out, and handles basic client complaints
Facilitate communication between clients and medical team as needed
Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records
Processing client payments and invoices, and following up on additional or missing payments
Ensuring the lobby, waiting room, and your workspace are clean and organized.
Other administrative duties as needed
Learn more about us at: ***/locations/texas/austin/pet-specialists-of-austin
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