Product Support Engineer

Trane Technologies
US - Tennessee - Clarksville
April 4, 2024

At Trane TechnologiesTM (***) and through our businesses including Trane® (***) and Thermo King® (***) , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

This role has been designated as Remote Within a Geography work schedule of one of our locations in Clarksville, TN. Panama City, FL or La Crosse, WI.

Job Summary：

As a Unitary Product Support Engineer, you will spend time supporting questions from Trane account managers and our distribution partners. You'll be working on a team that is intently focused on continuous learning and continuous improvement. To support the field, you'll become an expert in a product category, you'll provide internal and external training, you'll develop and coach selling strategies, and you'll be on a team that is committed to success. This is an opportunity to join a dynamic group where you can make a significant impact.

Key Responsibilities:

Provide technical and marketing/sales support to the Trane sales organization through phone/email support, and direct customer interaction.

Support Trane's mission and vision by hosting customer plant visits, delivering educational product presentations, and leading informative plant tours.

Travel to sales offices, corporate events, and customer sites in support of Trane Unitary equipment where you'll provide educational product presentations, join/lead sales discussions, and support tradeshow exhibits.

Working with Marketing and Product Management, establish product lines'selling stories' and ensure that the field sales teams are familiar with the stories.

Participate in creative thinking, team decision-making and problem solving with cross-functional teams.

Support Trane Sales Tools software by developing software requirements that improve the system's capabilities and by helping the field sales organization with equipment selections and configurations.

Participate on projects including new product development, developing marketing/promotional/technical content, and improving/developing sales tools.

Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.

Provide product training to field sales engineers and other sales associates.

Develop an understanding of our competitor's products and capabilities and you'll develop strategies to exploit Trane's strengths and protect Trane's shortcomings.

Coach Account Managers through developing solutions to challenging customer applications.

Working with Engineering and Product Management, develop functional specifications for new product features and applications.

Qualifications:

Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university (preferred); completion of the Trane graduate training course, or equivalent combination of education and experience.

Excellent written and verbal communication skills.

Must be able to travel 10-15% of the time.

Key Competencies:

Excellent and demonstrated problem solving skills. Has the ability to coach the team on Lean problem-solving strategies.

Demonstrated leadership in a prior role, project team, or volunteer organization and shows a desire to be a leader in this organization.

Can develop and deliver compelling and education product presentations.

Is always seeking the best possible outcome for our customers.

Can articulate the connection between Product Support's role to sales, revenue, and margin.

Strong competency with Office tools; Word, Excel, and PowerPoint.

Base Compensation Range is $68,800 to $91,200

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Read the full job description and apply online on the recuiter's web-site

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