Procurement Helpdesk Analyst

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Job Family Group:

Job Summary:

• Act as first point of contact for third party vendors, Invoice Processing Team and business end users to resolve their queries, making sure that all processes and controls are kept
• Make sure that process documentations are up to date and aligned with all ISO requirements
• Build up and maintain professional relationship with Business Partners and stakeholders, being the external face of BP towards the suppliers
• Managing effective issue resolution on escalations
  • Ensure that issue log is up to date as raised / identified issues are captured or in case of available ticketing system, all incoming tickets picked up and processed according to the required SLA and daily performance targets.
• Manage following activities: AP query handling, Process balance confirmation and dunning letters, respond statement requests and cover other administrational, reporting and Accounts Payable accounting activities according to process descriptions.

• Language and Interpersonal skills with particular focus on client responsiveness
• Experience in customer/vendor facing roles, including resolution of complex issues and deep investigation needs
• Team-player
• Flexibility
• Language knowledge (Reading, Writing, Speaking B2) - English
• Language knowledge (Reading, Writing, Speaking B2) - German

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended paternity leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Szeged office e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

Travel Requirement

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.