Recepcionista

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HCOA Fitness es el lder en la industria del acondicionamiento fsico en Puerto Rico con 13 gimnasios alrededor de toda la Isla. Nos enfocamos en ofrecer a nuestros miembros las herramientas necesarias para el logro de sus metas y la obtencin de resultados de por vida.

DESCRIPCION DE PUESTO

La posicin de Recepcionista del gimnasio reporta directamente al Gerente de Club. Asistir al mismo para lograr el orden y control establecido para el club. Los Recepcionistas son el primer contacto de los clientes y empleados con la empresa. El recepcionista debe atender de manera oportuna y eficiente al pblico bien sea por llamada telefnica o personalmente manteniendo altos estndares de servicio al cliente.

Funciones y responsabilidades:

  • Saludar y dar la bienvenida a los visitantes.
  • Estar pendiente de los check in alerts de los socios y actualizar informacin solicitada en la alerta.
  • Asegurar que tanto cliente como invitado cumplan con el protocolo de COVID estipulado por la compaa.
  • Control de invitados: confirmar que el cliente tiene el beneficio del invitadoAsegurarse de que firme el VIP Log, presentar evidencia de vacuna, toalla y mascarilla.
  • Responder a preguntas de los clientes y atender sugerencias.
  • Cuando se recibe una visita de prospecto se debe anotar en el "Guest Sign In" y seguir procedimiento de Club-Os
  • Realizar y atender llamadas telefnicas tomando y/o dejando mensajes correspondientes.
  • Atender a toda persona que se acerque al club (clientes, prospectos, entre otros) y dirigirles a las personas correspondientes.
  • Recibir y verificar ordenes de suplidores (office depot, Prime Janitorial, fumigacin, etc)
  • Velar por el orden y buena apariencia de la recepcin.
  • Asistir en labores administrativas del club segn sea requerido.
  • Mantener oficinas surtidas con material de ventas tales como bolgrafos, VIP, Camino a La Salud, barcodes, membresas manuales, programas de clases, programas de reformer (si aplica).
  • Control entrega cheques de nmina (si aplica).
  • Debe estar dispuesto(a) a asumir otras funciones que la gerencia del club le asigne.
  • Apoyar al el/la gerente y/o colector (a) con las iniciativas de retencin utilizando los recursos disponibles para resolver con eficacia los problemas de servicio de alto nivel.
  • Mantener comunicacin con la persona encargada de colectar pagos en atrasos para apoyarla en caso de necesitar follow ups.
  • Resolver quejas o preocupaciones de los socios de una manera que deja al cliente contento con HCOA Fitness y sintindose bien de continuar su membresa con nosotros.
  • Demostrar por esfuerzo personal un alto nivel de compromiso con el mantenimiento constante de la instalacin.
  • Identificar y reportar al gerente cualquier reparacin o arreglo necesario y asegurar que se apunte en el "maintenance log".
REQUISITOS
  • Debe poseer un diploma de escuela secundaria / GED y 1 ao de experiencia previa en servicio al cliente.
  • Experiencia en la industria del Fitness preferida
  • Alto grado de iniciativa; persona altamente motivado/a y dinmico/a que puede trabajar de forma independiente o como parte de un grupo
  • Horario flexible - puede incluir fines de semana y / o por la noche
  • Mtodo de transportacin confiable
  • Excelente servicio al cliente y habilidades de telfono


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Lder en la industria de Fitness en Puerto Rico, contamos con 13 gimnasios en la isla, 2 box de Crossfit y sede corporativa en Miami, FL.

En HCOA Fitness estamos dedicados a ayudar a las personas a cambiar sus vidas a travs del fitness y el bienestar. nete a una creciente y exitosa compaa, donde tus talentos e iniciativa sern recompensados. HCOA Fitness no es solamente un club para hacer ejercicios, sino un excelente sitio para trabajar.

¡Convierte tu pasin en tu carrera y nete a los mejores profesionales en la isla!

Read the full job description and apply online on the recuiter's web-site

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