Nursing - Nurse Navigator Puerto Rico

Beeper PR, 165 Ponce de Leon Ave Second Floor, San Juan, Puerto Rico, United States of America Req #29
Tuesday, March 26, 2024
Pager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a 'doctor in the family.' Pager helps people make better healthcare decisions by enabling better access and reducing costs, making care simple and easy to understand throughout the entire care journey. Through a combination of hi-tech AI automation and hi-touch concierge services, Pager offers an integrated, full-service experience including triage, telemedicine, e-prescriptions, appointment scheduling, after-care follow-up, care advocacy and customer service. Pager's omni-channel communications platform connects the fragmented healthcare ecosystem by aggregating a care team of nurses, doctors, pharmacists, coordinators, advocates and more in one place. Pager partners with leading payers, providers and employers representing more than 23 million people across the United States and Latin America.
This position is for a full-time, fully-remote, Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 1+ years of clinical hospital experience to work in Pager's Command Center where our nurseline serves our members 24/7 .
An active compact unencumbered RN license in Puerto Rico is required for this position. In addition, licensure in one or more US states is HUGE plus . This position entails working 5 days per week, including alternating weekends during one of the following shift schedules; 6am-2:
30pm, 2pm-10:
30pm, or 10pm-6:
30am Atlantic Time.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities for the Triage RN, Nurse Navigator:

Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email
Document within EMR
Follow and apply clinically validated triage protocols
Ensure the highest quality customer service for patients and providers
Complete basic nursing responsibilities, outpatient testing, medications, etc…
Troubleshoot technology with patients
Work to ensure a seamless patient call center experience
Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
Work on projects that will optimize operational efficiency and improve the patient's telemedicine experience
Assist in identifying technology needs that improve patient experience
Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:

Passionate about patient care and triage
Enjoy helping others
Ability to use critical thinking when presented with new and challenging situations
Relish solving problems, seeking out answers, and trying new things
Kind, empathetic and possess a strong social perceptiveness
Positive, energetic, and fun!
Enthusiasm and savviness for new technology
Mastery of oral and written language along with strong typing skills
Ability to assess and communicate with patients via a text-based platform
Flexible and fast learner, comfortable in a fast-paced and changing environment
Eager to challenge the status quo of traditional healthcare
Detail oriented and an organized self-starter with outstanding interpersonal skills
Ability to give and receive actionable feedback
Qualifications:

1+ years of clinical hospital experience
An active unencumbered RN license in Puerto Rico
Minimum of Associate's Degree in Nursing (ADN)
Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered
Prior call center experience strongly preferred
Offers are contingent upon the successful completion of a background check. This may include but is not limited to substance testing, education, employment, references, state and federal licensure and certifications, criminal history, Office of the Inspector General (OIG) and General Services Administration (GSA) exclusions checks.
At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Beeper PR, 165 Ponce de Leon Ave Second Floor, San Juan, Puerto Rico, United States of America
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