Schedule Availability: Monday - Friday 10:00am to 6:30pm
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience. When you join RadNet as a Workforce Planning Analyst, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will:
Analyze historical trends and future projections to create forecasting, shrinkage recommendations, scheduling and both weekly and long-term staffing plans & status.
Track and monitor initiative performance and impact to Contact Center; provides staffing adjustments recommendations, if needed.
Manages intra-day call handling partnering with Supervisor and Contact Centers to adjust staffing if and when needed (e.g., downtime, overtime, etc.)
Monitor real-time performance of all West Coast Contact Centers, partnering with Supervisor and Contact Center Management to ensure Key Performance Indicators are understood, reported on and met.
Assess, analyze, and report on team member, subsidiaries, and contact centers performance and productivity.
Set up new team members in WFM and CISCO and assist with upkeep and optimization of all scheduling related software
Run and prepare ad-hoc reports and analysis as requested.
Assist with unplanned and planned interruptions, providing frequent updates to contact center leadership and serve as key contact for internal partners (e.g., Telecom, IT, Strategic Initiatives, etc.)
If You Are:
Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
You have a structured work approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
This is an On-Site position.
To Ensure Success In This Role, You Must Have:
Must possess strong analytical skills, creative thinking, critical reasoning and intellectual curiosity.
Knowledge of Workforce Management and industry trends and best practices.
Knowledge of Workforce Planning; Calabrio preferred.
Contact Center WFM preferred.
Must have intricate knowledge of Microsoft Excel.
Pay Rate $18.00-$20.00 hourly
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location and training. This pay scale is not a guarantee of a particular wage.
Pay Range:
USD $18.00 - USD $20.00 /per hour
Shift:
Mornings
Shift Variations:
Monday to Friday from 10:am to 7pm
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