EAP Case Management Specialist

Oklahoma Department of Mental Health and Substance Abuse
US - Oklahoma - Oklahoma City
June 29, 2024

EAP Case Management SpecialistAbout the Position: The Employee Assistance Program (EAP) Case Manager Specialist will provide case management services to state employees and their immediate family members. This role focuses on actively listening to and responding to email and phone inquiries. It requires a thorough knowledge of community resources in the state of Oklahoma and proficiency in tracking and utilizing Excel spreadsheets. This individual will work under the supervision of the Program Manager of the Employee Assistance Program.

Key Responsibilities:

Client Interaction:
- Actively listen to and respond to employee inquiries via phone and email.
- Provide empathetic and supportive communication, ensuring confidentiality, and professionalism.
- Assess employee needs and provide appropriate resources and referrals.

Resource Coordination:
- Maintain and update knowledge of community resources within Oklahoma, including mental health services, financial assistance, housing, and other support services.
- Develop and maintain relationships with community resource providers to facilitate employee access to services.

Case Management:
- Link, refer, and advocate for employees based on their specific needs and circumstances.
- Monitor and follow up on case progress, ensuring employees receive the necessary support and services.

Data Management
- Track and manage case data using excel spreadsheet, ensuring accuracy and confidentiality.
- Assist in the development and implementation of data tracking and reports systems.

Program Support
- Collaborate with the EAP team to develop and deliver training and informational sessions to employees.
- Contribute to the continuous improvement of EAP services through feedback and innovative ideas

Job Type/Salary:

Application period: 06/27/24 - 07/11/24
Full-time
Vacancies: 1
Annual Salary is $45,000.00
Primary Working Hours are M-F; 8-5
FLSA Status: Non-Exempt

Minimum Qualifications and Experience: Bachelor's degree from an accredited program in a behavioral health field and two years of professional work experience in a behavioral health setting, or a combination of education and experience.

Special Requirements:

Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver's license

Benefit Highlights:
ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include:

Generous state paid benefit allowance to help cover insurance premiums
A wide choice of health insurance plans with no pre-existing condition exclusions or limitations
Flexible spending accounts for health care expenses or dependent care
Employee assistance programs and health and fitness programs
11 paid holidays
15 days of vacation and 15 days of sick leave the first year
Retirement Savings Plan with a generous match
Longevity Bonus for years of service
Student Loan repayment options
Training opportunities for CEU requirements

About us: The Office of the Oklahoma Employee Assistance Program (EAP) is a cooperative effort between employees and administration to help employees gain access to professional services in resolving personal problems. Our services are designed to be an 'on-ramp' to other services. This means from the very start, the employee/family member is actively engaging in the next steps to identify coping strategies and needed resources for the employee or family member to move forward independently. This can either be by short-term services (5 visits or less) or linkage to resources, such as long-term services outside our office. The mission of the Employee Assistance Program is to empower state agencies and employees to build hope and resilience by educating and promoting positive mental health.The Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS) is the state's safety net mental health and substance use treatment services system. The department's core mission is to provide prevention and treatment services for Oklahomans who are indigent and without a means to pay. To address those needs, ODMHSAS has multiple state-operated facilities across Oklahoma that target different populations.PIN: 1830JR33838

Reasonable accommodation to individuals with disabilities may be provided upon request. An Equal Opportunity Employer.

Read the full job description and apply online on the recuiter's web-site

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