PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.
ServiceNow HRSD Analyst
Hybrid - San Jose, CA
Job Summary:
s an HRSD Analyst, you will play a critical role supporting and maintaining the HRSD
ServiceNow application during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications
gathering, documenting, testing, and releasing core functionality for the business teams
cross our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.
What you'll do:
ssist with the design, prototype, implement, test, and deploy technical solutions within ServiceNow
Prepare as-is process documentation, to-be process documentation, and performing detailed gap analysis in partnership with HR tech and business teams
ssist with request intake and working with core business stakeholders for routine enhancement requests or defects
Document and refine RTB enhancements and defects
ssists HRSD Tech Team with backlog management and design workshops
Support upgrades, enhancements, testing, validation, and overall system performance
Set testing criteria, build testing scripts, perform testing, and collaborate with business units to complete testing with objective to deliver quality product
Contribute to change management and training efforts
Writing/modifying stories in Jira
Work with solutions architect, integration analysts and reporting teams to deliver the desired business objectives.
Design, develop, troubleshoot, debug, and deploy technical solutions
Support release management, reviews release summaries, and release readiness documents as needed
ssist in building reports and dashboards in ServiceNow to meet business needs
What you need to succeed:
Certifications: ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Experience in HRSD architecture (preferred)
Functional: t least 2-3 years of experience implementing HRSD ServiceNow Platform features and functionality
Bachelor's degree in Information Technology or related field, or equivalent experience.
Proficiency in HR processes and workflows
Excellent problem-solving and analytical skills
Exceptional attention to detail and ability to ensure flawless application performance
bility to work independently and as part of a team in a fast-paced environment
Solid experience in gathering a documenting business requirement for ServiceNow
Experience in SLA models
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