Senior Customer Relationship Manager

Details:
Job Title:
Senior Customer Relationship Manager Pay Rate:
$140k-$175K/salary DoE Location:
Remote Start Date:
Right Away Keywords:
#CustomerRelationshipManagerJobs #AviationAerospaceIndustry JOB RESPONSIBILITIES:

• Develop and execute key account plans (relationship maps, dashboards, objectives, performance measures), for the company"s most strategic customers and report on progress against objectives.
• Build and manage executive level relationships within the respective customers, while fostering working relationships throughout the customer"s organization.
• Extract best overall long-term value from those relationships/customers/markets.
• Support multiple company site sales and organic, large, and complex growth activities related to their customers and platforms.
• Identify and exploit opportunities to leverage scale (multi-site) to deliver organic growth opportunities and/or smoother transitions.
• Provide an impartial voice of the customer role and develop a deep understanding of their customers organization, processes, and behaviors.
• Maintain and prioritize year-round contact at all levels of the customers organization.
• Serve as a subject matter expert and liaison between the customer and the company for all matters related to the customer/platform/market.
• Act as a company advocate, educating the customer about who the company is and the value they bring to customers.
• Coach and co-ordinate site teams/management on responsiveness, relationships, communications and timing (help to "block and tackle" and prioritize appropriately).
• Participate in cross functional teams to ensure the business are aware of contractual requirements and customer expectations. REQUIRED QUALIFICATIONS:

• Master's degree in in a business discipline and 10 years of relevant experience, OR
• Bachelor's degree in a business discipline and 12 years relevant experience, OR
• 15 years of relevant customer relations experience in the aviation/aerospace field.
• Familiarity with power-by-hour contracts.
• General awareness/understanding of customers' aftermarket requirements.
• Aviation/Aerospace/OEM/Mfg industry experience
• Senior level relationship focused sales experience travel
• Ability to travel regionally and internationally 60-80%
• Initial travel will reduce to 40-50% after up and running in the role
• Remote position but candidates based in WA, IL or TX are encouraged to apply If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/D/V Belcan is an equal opportunity employer. EOE/M/F/D/V

Associated topics:
customer service team manager, director, leadership, monitor, operations manager, product support, review, senior, service manager, supervisor

Read the full job description and apply online on the recuiter's web-site

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