Position: Home Comfort Customer Service Representative
Reports to: Regional Manager
Status: Full time, hourly non-exempt
Hourly Rate: $18 - $22
ESSENTIAL FUNCTIONS - include and are not limited to:
• Consistently render the best customer satisfaction to customers.
• Must productively multitask and efficiently navigate industry specific software.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Consistently practice and participate in suggested selling and information gathering.
• Recommend other products and services to customers based on purchase or order history.
• Receives inquiries from and/or contacts the organization's branch/regional offices to resolve a variety of service or delivery related issues.
• Participates and provides expertise as a member of the customer service's departmental team.
• Execute customer service team's objectives to render the best customer satisfaction possible 100% of the time.
• Must be able to remain in a stationary position 90% of the time.
• Adhere to company policies and procedures 100% of the time.
RESPONSIBILITIES - include and are not limited to:
• Responsible for actively ensuring the retention of the organization's customer base which includes promoting the organization to existing customers.
• Works with the organization's personnel to resolve problems, facilitate solutions and enhance customer service offerings.
• Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
• Responsible for notifying administration of any required updates of customer records on the organization's internal database.
• Provides back-up support to other group members in the performance of job duties as required.
• Answers customer inquiries/communications as required.
• Attend and participate regularly in branch staff meetings. Maintains detailed call activity reports and provides them to upper management when required.
• Provides activity/statistical summary reports each week to the Branch Manager each day.
• Conducts follow up phone calls to survey respondents who have concerns or questions.
• Comply with company dress code 100% of the time.
• Maintain confidentiality 100% of the time in regards to customer and company information.
• Reports to work with minimal absenteeism or tardiness.
• Attend job related training and informational seminars as requested.
• Performs other job related activities and special projects as assigned.
QUALIFICATIONS AND SKILLS - include and are not limited to:
• Proficient in Microsoft Office Suite.
• 2 years progressive customer service or direct marketing experience preferred.
• Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
• Possess a high school/vocational school diploma or G.E.D. and related certification.
MIRHC1
United States - NY - NY - New City
June 28, 2024
CDL-A Truck Driver Jobs: Earn up to $70K+ / Yr! • Top-Paying CDL A Job Opportunities: • DEDICATED ROUTES • Home Weekly or Even Daily available in select areas. Earn up to $70,000+ annually! Sign-On Bonuses May Be Available for Select Routes! • OTR OPPORTUNITIES • Find your...
United States - NY - NY - Kendall
June 21, 2024
HOW WE CARE FOR YOU At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth.We care for your career while caring for the community. • Lucrative Sign-On Bonuses for...
United States - NY - NY - Albany
June 29, 2024
Medical Solutions is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Albany, New York. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel We're seeking...
United States - NY - NY - Albany
June 29, 2024
CrossMed Allied is seeking a travel Radiology Technologist for a travel job in Albany, New York. & Requirements • Specialty: Radiology Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 40 hours per week • Shift: 8 hours • Employment Type: Travel Job...
United States - NY - NY - Henrietta
June 21, 2024
HOW WE CARE FOR YOU At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth.We care for your career while caring for the community. • Lucrative Sign-On Bonuses for...
United States - NY - NY - Manhasset
June 28, 2024
Location: • This position is located at 1900 Northern Blvd, Manhasset, New York, 11030 United States • Role Summary: • A Seasonal Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer. Role Responsibilities: • Customer Experience • Initiates...
United States - NY - NY - Albany
June 29, 2024
Medical Solutions is seeking a travel nurse RN Telemetry for a travel nursing job in Albany, New York. & Requirements • Specialty: Telemetry • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel We're seeking talented healthcare professionals...
United States - NY - NY - Albany
June 29, 2024
ADEX Healthcare Staffing LLC is seeking a travel nurse RN Neuro ICU for a travel nursing job in Albany, New York. & Requirements • Specialty: Neuro ICU • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel or local RN needed for ASAP...
United States - NY - NY - Marilla
June 21, 2024
HOW WE CARE FOR YOU At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth.We care for your career while caring for the community. • Lucrative Sign-On Bonuses for...
United States - NY - NY - Arcade
June 21, 2024
HOW WE CARE FOR YOU At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth.We care for your career while caring for the community. • Lucrative Sign-On Bonuses for...
United States - NY - NY - New York
June 28, 2024
We are working on a new Compliance Manager role with a Broker-Dealer client in lower Manhattan.Our client is a full-service, integrated financial services firm that provides investment guidance for high-net-worth individuals and institutions.The position is an add to staff as the firm continues to...