In Room Dining Sales agents are responsible for taking incoming orders, verifying room & guest information, and entering all pertinent info into POS.
Opening and Closing all checks to include all forms of payment methods including cash handling
Responsible to give estimated arrival time of food and relay any special requests to chefs and the service team.
Responsible for recovering guests and alerting management when necessary.
Sales Agents are responsible for dispatching and tracking orders, handling tray pick up requests, supporting bus runners through system communication and cashiering responsibilities of all orders among others.
The sales and upsell of guest orders is the fundamental aspect of all sales agents.
Responsible for revenue generation of In Room Dining through sales goals.
Accountable for processing all amenities (comps and paid)
Responsible for conducting training/retraining for the team.
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