SIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:
Exceptional interpersonal and relationship building skills
Strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
What you will do:
Welcome all customers as they arrive on the lot
Ask about their experience with Sixt, recording feedback to improve future rental experience
Make sure customers have all personal belongings from the vehicle
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use proper statement to determine if vehicle is being returned with full tank of gas
Advise and review rental charges, providing an accurate receipt to the customer
Provide information regarding transportation to the airport terminal if applicable
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Work in outdoor weather conditions including direct sunlight, rain, heat or cold
Perform other job duties as assigned to meet the business needs
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