•
• Assistant Service Manager
•
• Assistant Service Manager
•
• Requisition ID:
• 118018
• Category:
• Service Desk
• Position Summary
•
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
• Duties & Responsibilities
•
• Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
• Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
• Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
• Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
• Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicates with all store associates, management, and customers.
• In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.
• Other duties as assigned.
• Knowledge, Skills, and Abilities
•
• High school diploma or equivalent required.
• One year of experience in automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Drivers License .
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Acted as a work lead or supervisor previously.
• Ability to exercise judgement and to work independently.
• Strong customer service skills.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy and follow-through.
• Ability to work Days, Nights, Holidays and Weekends.
• Physical Demands/Work Environment
•
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Physical Demands
•
• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.
United States - NV - NV - Austin
April 30, 2024
About the facility A state-run forensic hospital is seeking a clinical psychologist for locum tenens coverage. About the facility location Las Vegas has more than enough fun for you on assignment! Between the casinos and the tours, you will never be bored. Check out the theme parks and the 1923...
United States - NV - NV - Las Vegas
April 26, 2024
We are now looking to fill an Assistant General Manager of Sales position for our awesome locations at the Circa Resort & Casino! This position will be responsible for ensuring front of house and sales responsibilities for an assigned group of stores are managed effectively. We are like NOTHING...
United States - NV - NV - Las Vegas
March 16, 2024
Provide Det 6 with Advisory and Assistance Services (A&AS) in support of Air Dominance (4th, 5th, 6th Gen Fighter Aircraft) Operational Testing (OT). • Efforts are in direct support of early OT planning, infrastructure development, and testing. Develop test plan and data analysis plan inputs,...
United States - NV - NV - Elko
April 26, 2024
Northeastern Nevada Regional Hospital - Director of Emergency Services Who We Are: • People are our passion and purpose. • Come work where you are appreciated for who you are not just what you can do. • Northeastern Nevada Regional Hospital is a 75-bed facility located in Elko, Nevada. • We offer a...
United States - NV - NV - Henderson
March 8, 2024
Overview: • Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would...
United States - NV - NV - Las Vegas
May 1, 2024
Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our...
United States - NV - NV - Reno
April 26, 2024
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot...
United States - NV - NV - Reno
April 30, 2024
Dedicated Regional Owner Operator Jobs. Drive Dedicated Become a Panther independent contractor driving Dedicated and take advantage of the vast ArcBest network delivering expedite freight to some of our largest customers. It's a great opportunity to stop looking for jobs on load boards and start...
United States - NV - NV - Las Vegas
March 15, 2024
UNITED NISSAN is now hiring experienced automotive technicians. We're a strong player in the retail automotive industry and need top performers who can complement our team. This is a Full-Time position. * Automotive Technicians perform work specified on maintenance and repair orders with efficiency...
United States - NV - NV - Las Vegas
April 28, 2024
Company Description Morning Shift: 7am - 12pm Assistant Managers are responsible for cost controls, inventory control, cash control, and customer relations while they are working a shift. What we offer: * A safe, rewarding, and fast paced working environment * Competitive hourly rate and benefits...
United States - NV - NV - Las Vegas
May 1, 2024
Be the spark that brightens days and ignite your career with TTEC s award-winning employment experience. • As a Customer Service Representative working in our site in Las Vegas, NV, you ll be a part of bringing humanity to business. • experienceTTEC Our employees have spoken. • Our purpose, team,...
United States - NV - NV - Las Vegas
April 27, 2024
The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovati Team Member, Part Time, Customer Experience,...
United States - NV - NV - Reno
April 30, 2024
Dedicated Regional Owner Operator Jobs. Drive Dedicated Become a Panther independent contractor driving Dedicated and take advantage of the vast ArcBest network delivering expedite freight to some of our largest customers. It's a great opportunity to stop looking for jobs on load boards and start...
United States - NV - NV - Sparks
March 24, 2024
Delta Fire Systems is a subsidiary of Western States Fire Protection (WSFP). WSFP and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other. And we believe in making our own luck, creating our own opportunities. WSFP...
United States - NV - NV - Reno
May 2, 2024
CDL-A Truck Drivers: • Recruiters Standing by 24/7CALL NOW!.Top-Paying CDL A Job Opportunities: • DEDICATED ROUTESGreat Home Time & Pay: • Earn up to $70,000+ annually!OTR OPPORTUNITIESFind your freedom with us. • You can count on consistent miles and paycheck!TEAM DRIVERS:...
Hersha Hospitality Management LP
United States - NV - NV - Reno
April 26, 2024
Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Potential Career Path Assistant Front Office Manager - Front Office Manager - Assistant General Manager Essential Job Functions * Interview,...
United States - NV - NV - Carson City
March 4, 2024
First Shift Opening!! • This Jobot Job is hosted by: Ty Meek • Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. • Salary: $35 - $40 per hour • A bit about us: • We are currently seeking an Instrumentation and Controls Technician to join our team. We specialize...
United States - NV - NV - Reno
May 2, 2024
Please note, this position is located at Palisades Tahoe Resort in Olympic Valley, CA Flex Year Round • About Palisades Tahoe • Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich...
United States - NV - NV - Reno
May 2, 2024
CDL-A Truck Drivers: • Recruiters Standing by 24/7CALL NOW!.Top-Paying CDL A Job Opportunities: • DEDICATED ROUTESGreat Home Time & Pay: • Earn up to $70,000+ annually!OTR OPPORTUNITIESFind your freedom with us. • You can count on consistent miles and paycheck!TEAM DRIVERS:...
United States - NV - NV - Reno
May 1, 2024
Now accepting applicants for Focus Group studies. Earn up to $750 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our...
New Mexico Highlands University
United States - NV - NV - Las Vegas
April 10, 2024
Position Title Recreation Aide Department Campus Life Department Summary Under the direct supervision of the Assistant Director of Student Life the Game Room Aide is a leader within the game room program who must show a high level of commitment for its success. Rec Aides will supervise the game room...
United States - NV - NV - Mesquite
May 1, 2024
FRANCHISE LOCATION PLEASE CLICK ON "APPLY NOW" TO APPLY FOR THIS POSITION FS - Shift Manager Candidate Other details * Job Family SHIFT MANAGER * Pay Type Hourly Apply Now * 1053 - Mesquite, NV, 20 Falcon Ridge Parkway, Mesquite, Nevada, United States of America • Associated topics: assistant gm,...
United States - NV - NV - Reno
April 26, 2024
Responsibilities Basic Purpose Manages process improvements and change management for processes related to the Finance organization. Executes process improvement opportunities utilizing continuous improvement principles. Ensures improvement projects deliver value through enhanced business outcomes,...
United States - NV - NV - Reno
April 7, 2024
# Welcome to Renown Health, where it is our mission to make a genuine difference in the health and well-being of the people and communities we serve. • At Renown we value our students and want to ensure you have a positive educational experience while you are here. • We look forward to working with...
United States - NV - NV - Las Vegas
April 26, 2024
* One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred. * Must be fluent in English, bi-lingual (Spanish) a plus. * Must be PC literate and able to type 30 wpm. * Must be detail oriented. * Must be able to sit for entire shift. * Must be...
United States - NV - NV - Las Vegas
April 27, 2024
Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. • Strong client rela Client Relations, Relationship, Consultant,...
United States - NV - NV - Boulder City
April 26, 2024
GREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Raft Pilot - $16.00/hour Black Canyon, located within the Lake Mead National Recreation Area and managed by Guest Services, is now hiring a Raft Pilot! This is a Part-Time position and starts on February 19th. This position pays $16.00/hour....