ECommerce Assistant Manager

Goodwill Industries of New Mexico
US - New Mexico - Albuquerque
June 30, 2024

Job Type

Full-time

Description

Do you want your career to have a purpose? Here at Goodwill Industries of New Mexico (GINM), your work changes the lives of people with barriers to employment. Come be a part of our fantastic management team, here you are an important asset in the operation of our E-Commerce Department. GINM is looking for an E-Commerce Assistant Manager with excellent organizational skills who can thrive in a fast-paced work environment as well as lead and motivate your team. We are a second chance employer offering advancement opportunities. Your day-to-day responsibilities will include training employees, overseeing our listing and shipping teams, and helping the department achieve operational goals. Apply NOW! This is a coveted position, and it won't last long!

Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, educational assistance, work-life balance, alongside other benefits.

Starts at $16.25/hour DOE. Guaranteed 38 hours/week.

Position Summary: Assists in the planning, coordination and direction of daily activities related to the successful operations of the E-Commerce Department. Assumes responsibility for operations and the site in the absence of the E-Commerce manager.

Essential Duties and Responsibilities:

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Adherence to the attendance and punctuality policies of Goodwill.
Exhibit excellent customer service skills as related to your position.
Supervises listers, shippers, and photographers to ensure a productive work environment.
Oversees quality of goods being listed to the website.
Ensures shipments are sent on time and in order of payment date.
Communicates merchandise shipment concerns to the E-Commerce manager.
Prepares and maintains records of E-Commerce operations including but not limited to daily sales reports, listing totals, associate production, etc.
Creates a positive public image of Goodwill by maintaining a clean work environment, attractive listings, and maintainable workflow.
Safeguards the merchandise/facility and takes appropriate security precautions when opening and closing.
Performs work of E-Commerce associate as defined in the E-Commerce associate job description- as needed.
Assists in administrative and clerical details of E-Commerce operations to include ordering supplies, maintaining product flow and on time shipments as directed by E-Commerce procedures, etc.
Answers and resolves customer's complaints and inquiries and promotes excellent customer service.
Ensures that all personnel understand and follow Goodwill's loss prevention procedures and policies.
Communicates and documents progress, concerns and problems to E-Commerce manager.
Monitors level of merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
Integrates people with barriers to employment into the E-Commerce setting.
Assist in preparing employee work schedules and properly records hours worked.
Assist the E-Commerce Manger in personnel actions including performance reviews, disciplinary actions etc. with guidance from Management and HR.
Ensures HIPAA compliance.
Responsible for the safety of all persons served and staff under his/her supervision.
Responsible for CARF compliance and maintaining standards in areas of responsibility.
Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
Maintain confidentiality of all privileged information.
Performs other incidental and related duties as required and assigned.

Supervisory Responsibilities: In conjunction with the E-Commerce Manager, directly supervises employees in the assigned facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work; assist with appraising performance; rewarding and disciplining employees; assist with addressing complaints and resolving problems with guidance from management.

Requirements

Knowledge of E-Commerce sales, sales promotion and shipping procedures.
Knowledge of basic math and basic computer skills.
Ability to motivate employees.
Skill in increasing sales and profitability.
Skill in supervising assigned staff.
Knowledge of organizational practices, policies and procedures and compliance with same
Knowledge of and compliance with all safety policies and procedures.
Skill in operating various word-processing, spreadsheets, and database software programs.
Ability to maintain confidentiality.
Ability to calculate figures and amounts including discounts, fees and percentages.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to exhibit excellent customer service skills.
Ability to read, write and understand English.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
Ability to work extended hours and various work schedules.
Ability to work independently and demonstrate time management skills.
Ability to handle multiple tasks and meet deadlines.

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a office/warehouse setting. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50lbs and may occasionally be exposed to outside weather conditions.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

High School Diploma/GED.
Three years of progressive work experience in retail including one-year supervisory experience or equivalent combination of education and experience.

Salary Description

$16.25/hour, DOE

Read the full job description and apply online on the recuiter's web-site

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