Customer Loyalty Representative

DISH
US - New Jersey - Roseland
April 27, 2024

Company Summary:

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary:

Our award-winning Inside Sales & Retention team successfully influences existing and future customer decision-making by selling the value of DISH's products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling!

Job Duties and Responsibilities:

The Customer Loyalty Representative position provides incredible opportunities to develop sales skills and grow a long-term career at a company that generates over $17 billion in revenue. DISH provides the training, development and tools to be successful.

Key Responsibilities

Successfully sell DISH and Boost products and services to new and existing customers

Assess each customer's needs and offer the best value

Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals

Effectively manage time, open to learning new methods, and looking to advance as a sales contributor

Build and maintain customer relationships

Document customer information including demographic, billing, etc.

Provide excellent customer service, listen to the customer and ensure their satisfaction

What's In It for You?

Uncapped Commission and No Cold Calling, Ever.

At DISH, our Customer Loyalty Representatives handle 100% inbound calls. We give you the best tools, products, and services on the market to fast-track your career. It's all part of how DISH sets you up for success.

Compensation

$20.50/hour base pay plus uncapped commission. Target compensation is $68,000/year, with the potential to earn significantly more based on performance. Top performers make well over six figures annually! You'll also have the opportunity to promote two levels within your first year with commensurate title and hourly pay increase.

You'll also receive:

Paid training and ongoing development to maximize your career potential

Medical, dental and vision insurance benefits

Paid time off, 401(k) with company-matched funds, employee stock purchase plan and tuition reimbursement

Complimentary DISH TV programming at your home, plus deeply discounted Sling TV, Boost Mobile and Boost Infinite plans

Rewards and Recognition program offering food days, high-value prizes, elaborate trips, and so much more

Skills, Experience and Requirements:

Excellent verbal, written and interpersonal communication skills

High school diploma; college graduates preferred

Pre-employment screen, which may include a drug test

Must be able to work full-time, on-site in one of our Direct Sales facilities

Must have open availability to work provided schedules

Have a smartphone or other device with an active network connection

Environment

On-site location

Desk position

Full-time schedule provided post-offer - variable hours which include weekends and holidays

Ability to bid on available work schedules based on performance, attendance and quality assurance

Benefits:

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .

The base pay range shown is a guideline. Individual total

compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

Salary Range:

USD $20.50 / Hour

Read the full job description and apply online on the recuiter's web-site

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