3rd Party Resolution Agents- In Office hire date 7-15-24

MRS Associates
US - New Jersey - Cherry Hill
July 1, 2024

Position: 3rd Party Resolution Agent
Compensation: Base Salary + Commission

About Us:
At MRS, we believe in the power of resolution and the importance of fostering positive
relationships with our customers. Our mission is to provide effective solutions while
maintaining the highest standards of integrity and empathy. We are seeking motivated and
dedicated individuals to join our team as Resolution Agents, where you'll play a pivotal role in
helping our customers resolve their financial challenges.
If you are passionate about helping others and have a knack for finding resolutions, we'd love
to hear from you!

As a Resolution Agent, you will be at the forefront of our customer service operations,
specializing in resolving outstanding account issues with a focus on achieving mutually
beneficial outcomes. This role goes beyond traditional collections; it's about building trust,
offering support and creating solutions.

Key Responsibilities:

Customer Engagement: Proactively reach out to customers with outstanding accounts
to discuss their financial situations and explore resolution options.

Solution-Oriented Approach: Develop personalized repayment plans that meet the
needs of both the customer and the company.
Empathy and Understanding: Listen to customer concerns with empathy and provide
clear, respectful communication.
Negotiation Skills: Effectively negotiate payment terms and settlements while
maintaining positive customer relationships.
Compliance: Ensure all activities are conducted in accordance with the Fair Debt
Collection Practices Act (FDCPA) and company policies and procedures.
Documentation: Accurately document all interactions, agreements, and account
updates in our system.
Performance Goals: Meet or exceed monthly targets for account resolutions and
collections, benefiting from a competitive commission structure.

Qualifications:

Education: High school diploma or GED

MRS BPO, LLC is proud to be an equal opportunity employer. We believe

that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives.

We make hiring decisions based on merit and do not discriminate based on race, color, religion, national
origin, sex or gender (including pregnancy), gender identity or expression (including transgender status),
sexual orientation, age, marital, veteran, disability status or any other protected category in accordance
with applicable law.

This employer participates in E-Verify.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in
our job application procedures. If you need assistance or accommodation due to a disability, please
contact *** setting

Experience: Previous experience in collections, customer service, or a related field is
preferred but not required.

Communication Skills: Excellent verbal and written communication skills.

Problem-Solving: Strong analytical and problem-solving abilities.

Empathy: A compassionate approach to dealing with customers facing financial
difficulties.

Organization: Ability to manage multiple accounts and tasks efficiently.

Tech-Savvy: Comfortable using various software and technology for account
management and communication.

What We Offer:

Competitive Base Salary + Commission: Rewarding performance with a lucrative
commission structure.

Training and Development: Comprehensive training program conducted in a classroom
setting, ensuring you receive the best start possible. We hire in classes to provide a
supportive and collaborative learning environment.

Supportive Work Environment: A positive and collaborative team culture.

Benefits: Health, dental, and vision insurance, retirement plans, and paid time off.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Nurse Manager - Full Time Days - ICU

Clara Maass Medical Center

United States - NJ - NJ - North Arlington
July 2, 2024

Job Overview: RWJBarnabas Health is seeking a highly dedicated Nurse Manager for our Intensive Care Unit at Clara Maass Medical Center in Belleville, NJ. With over 700 physicians and 2,100 employees, we offer advanced treatment for a wide variety of medical conditions. In 2017, the Medical Center...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now