US - New Hampshire - New Boston
July 4, 2024
Job Summary:
Attend class, complete required testing and projects to obtain and maintain EMR system certifications as required/assigned. The certification process will provide software programming and configuration skills necessary to complete job duties.
With guidance, participates in activities associated with the work flow analysis, data collection, database customization, reporting, system testing, and user training to maintain a quality EMR. Will aid in the responsibility for on-going support of the EMR, including but not limited to new installs, software updates, software upgrades, approved projects and other assigned task via our helpdesk system during assigned shift or during on-call.
With guidance, communicates with clinical/nonclinical staff both written and orally to further understand needs and/or to relay status updates related to their request. Follows all policies and procedures while performing job duties. Communicates effectively with other build analysts, report analysts, quality assurance analysts, training analysts, team leads, coordinators and managers to ensure that proper readiness and awareness of efforts exist to support assigned timelines at all stages.
As assigned and with some guidance, evaluates release notes, project scopes, and/or user reported request to develop a build strategy for implementing approved and prioritized assignments. Must be able to handle multiple assignments in various stages of completion.
Participates in meetings as requested involving build analysts, reporting analysts, quality assurance training analysts, team leads, coordinators, managers, and operational stakeholders to gather data for assignments. Documents all work efforts associated with every assignment in a timely manner and with great detail to support audit reviews.
At the direction of their team lead and/or management, works assignments as prioritized and completes work based on associated timelines, making their team lead and/or management aware of any known obstacles. Participates in the timely review and approval of change management request for the EMR.
Performs other job duties as assigned.
If you live within a 100 mile radius of campus, you must be able to work from a home office setting as a telecommuter as defined by the telecommuter agreement unless position is classified as an on-campus status in compliance with 000-Epic Staffing Model Policy. Experienced telecommuters in good standing have the opportunity to transition to a remote commuter if they relocate outside of a 100 mile radius of campus and meet the requirements of the remote commuter agreement.
Demonstrates knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.
Performance Expectations:
Performance expectations will be covered in the orientation and preceptor phases of your orientation to your job.
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