Atlassian Cloud Hub Solutions Engineer Hybrid

Enterprise Technology plays a critical part in shaping the future of mobility. If you are looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Working within our newly formed Atlassian 'Hub' Team the Enterprise Technology organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We are looking for insightful individuals with Atlassian Cloud experience to help us turn data-driven insights into innovative solutions that our Atlassian 'Spoke' Customers will use to satisfy their business requirements. If you have an audience-first mindset, join us and be the eyes, ears, and voice of Ford.

This is a DevOps position within the Atlassian Suite Cloud Service 'HUB' Team. The successful candidate will be collaborating with a global team to provide engineering,development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

What you will do.

This is a DevOps position within the Atlassian Suite Cloud Service 'HUB' Team. The successful candidate will be collaborating with a global team to provide engineering development and SME product support for the Atlassian Cloud suite of products with emphasis on Jira Software, Jira Service Management and Confluence. The successful candidate responsibilities will include:

• Serve as an internal subject matter expert on implementation, management, and support of products and plugins across the entire Atlassian Suite of tools.

• Provide recommendations to end users and leaders on best practices and standardization in implementing and leveraging processes within the Atlassian Suite.

• Design, engineer, support and enforce Ford platform standards in a HUB/Spoke governance model for the Atlassian products and cloud platform.

• Create, and maintain technical as well as customer facing documentation on key Hub and Spoke configurations currently in use, relationships between sites and products, and key information necessary for ongoing support.

• Champion tool to tool integrations within the Atlassian Cloud suite as well as external systems as required.

• Provide 2nd and 3rd level support to diagnose issues, identify root cause, and resolve product issues that may arise.

• Implement new tools and processes as required to enable effective use of SRE in support of Spoke customers.

• Define and support Business Continuity Plans, Disaster Recovery Plans, and ensure that Atlassian products in use comply with Ford Cyber Security Policies

• Participate in and represent the Atlassian Hub Service team in the Ford Atlassian Center for Enablement with each of the PDO 'Spoke' Teams.

• Must be highly collaborative and able to work with different application, engineering, and support teams of diverse composition.

• Occasional weekend and after-hours required to implement software upgrades and support application launches as the need arises.

Qualifications

• Bachelor's degree in Computer Information Science or related discipline

• Advanced knowledge of Atlassian Cloud Suite and features

• 3-5 Years of experience in the administration, configuration, development, and support of Atlassian cloud products in and large scale enterprise environment, which may include some or all the following:

• JIRA Software, add-ons, associated plug-ins, and extensions

• Jira Service Management

• Confluence

• Compass

• Atlas

• Jira Align

• Jira Product Discovery

• Jira Automation

• REST API, Python,and advanced JQL experience.

• Experience in working with business stakeholders for user requirement collection, problem statement identification, and functional design and fit/gap analysis.

• Experience in software product development, implementation, and change management processes.

• Experience in the Agile Methodology and mindset.

• Knowledge in ITSM processes supporting Incident, Request, Problem and Change Management.

• Must be highly motivated and able to work on multiple initiativesat the same time.

• Solid analytic and critical thinking skills.

• Enthusiasm to learn new technologies.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary (***/v3/__/fordcareers.co/GSR-HTHD__;!!N_LtwI-RPugbI9wg0dJn!DsiF5SEXdZDVZwdZgnRezGpR7r347NCo7gj6QzTiwtjge5_qTcqMFhCCblgcCy1Vja_vkencOcNa-g$)

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-***.

Requisition ID : 31937