Description
POSITION PURPOSE:
To ensure appropriate set-up of Banquet rooms in accordance with guest specifications and Marcus' standards of quality.
ESSENTIAL FUNCTIONS:
1. Maintain condition and cleanliness of banquet facilities by cleaning, vacuuming, and shampooing carpets.
2. Set up banquet spaces as required per Banquet Event Order (BEO). Provide service to customers as required per contract.
3. Perform breakdown of function rooms.
4. Assist in serving as needed.
5. Read and understand set-up requirements and Event Orders (EO).
6. Organize, control and restock linen room and supplies.
7. Organize and control inventory and storage.
8. Attend all scheduled mandatory Banquet Department meetings, trainings and hotel meetings.
9. Perform all other related duties and special projects as requested and/or assigned.
POSITION REQUIREMENTS:
1. Prior hospitality and/or customer service experience preferred.
2. Ability to respond quickly and accurately to guest requests.
3. Ability to handle multiple tasks quickly and efficiently.
3. Knowledge of appropriate table settings and proper set-up preferred.
4. Dependable and reliable to meet the demands of a 24-hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
5. Attention to detail.
6. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
7. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
8. Must be able to lift, push, pull and or carry up to 100 lbs.
9. Ability to stand and move throughout continuously to perform essential job functions.
10. Hearing and visual ability to observe and detect signs of emergency situations.
11. Must be able to represent the company in a professional, well-groomed and courteous manner.
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