Position Overview:
The Technical Support Analyst provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction.
Responsibilities:
Resolves clients' questions or problems over the telephone, email and/or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
Serves as primary technical support liaison between company and customer.
Keeps customer informed of how and when problems are resolved.
Involved in any additional follow up, testing and troubleshooting.
Responsible for appropriate referral to other support and quality assurance areas.
Ensures a positive, high quality professional service-oriented relationship with the customer by complying with all technical support policies and procedures.
Conveys customer feedback to Technical Support Team Lead.
Work within a team environment to facilitate constant improvements on application and technical resolutions, support team processes and procedures improvements and technical tool(s) improvements.
Participates in internal projects as required.
Qualifications:
Strong interpersonal communication skills and telephone etiquette
Strong business/technical verbal and written communication skills
Experience in a call center environment
Excellent problem solving skills
Ability to analyze issues and use sound judgement
Excellent time management skills including ability to prioritize and re-prioritize ticket workload environment
Intermediate to strong knowledge of XML and Jasper reports.
Experience with relational databases
Ability to work well independently or in a team environment
Strong leadership and organizational skills
2 years with a Student Information System
Experience with ticketing systems for incident tracking, documentation
Continual process Improvement mindset
3-5 years of experience preferred
Receive real-time job alerts and never miss the right job again
United States - NC - NC - Asheville
June 24, 2024
233 Sardis Rd, Asheville, NC 28806What's the Job? • Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the...
United States - NC - NC - Roseboro
June 28, 2024
C.R. England is Now Hiring Local Dedicated CDL-A Truck Drivers! Hiring Experienced CDL-A Drivers - Local Routes Available! • We're currently searching for experienced Class-A drivers who are dependable and eager to join our Dedicated Division servicing large customers including Fortune 500...
United States - NC - NC - Goldsboro
June 29, 2024
Vivian is looking for Travel Telemetry RNs in Goldsboro, North Carolina paying up to $1,770/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your...
Fusion Medical Staffing Therapy
United States - NC - NC - Wadesboro
June 29, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Wadesboro, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/22/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
PALMETTO STATE TRANSPORTATION LLC
United States - NC - NC - Asheville
June 3, 2024
Palmetto State Transportation is now hiring CDL A Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.72 CPM With HAZMAT • Up to $0.60 CPM Without HAZMAT • $1,600 Weekly Average + Benefits & Good Home Time • Drivers average...
PALMETTO STATE TRANSPORTATION LLC
United States - NC - NC - Gastonia
May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily...
United States - NC - NC - Sylva
June 29, 2024
Vivian is looking for Travel Telemetry RNs in Sylva, North Carolina paying up to $1,872/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your...
PALMETTO STATE TRANSPORTATION LLC
United States - NC - NC - Gastonia
May 1, 2024
Palmetto State Transportation is now hiring CDL A Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.72 CPM With HAZMAT • Up to $0.60 CPM Without HAZMAT • $1,600 Weekly Average + Benefits & Good Home Time • Drivers average...
United States - NC - NC - Wilmington
June 6, 2024
TravelNurseSource is working with Next Move Healthcare to find a qualified CVICU RN in North Carolina! • Pay Information • $2,012 per week • About The Position Next Move, Inc. is looking for CVICU RNs to fulfill an assignment in Hickory, North Carolina. Benefits • Medical, Dental, Vision, and 401K...
PALMETTO STATE TRANSPORTATION LLC
United States - NC - NC - Shelby
May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily...
PALMETTO STATE TRANSPORTATION LLC
United States - NC - NC - Charlotte
May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily...
Fusion Medical Staffing Therapy
United States - NC - NC - Reidsville
June 29, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Reidsville, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - NC - NC - Monroe
June 29, 2024
Vivian is looking for Travel PCU - Progressive Care Unit RNs in Monroe, North Carolina paying up to $1,936/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile -...
United States - NC - NC - Pinehurst
June 29, 2024
Vivian is looking for Travel ICU - Intensive Care Unit RNs in Pinehurst, North Carolina paying up to $2,053/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile -...
United States - NC - NC - Rowland
June 28, 2024
C.R. England is Now Hiring Local Dedicated CDL-A Truck Drivers! Hiring Experienced CDL-A Drivers - Local Routes Available! • We're currently searching for experienced Class-A drivers who are dependable and eager to join our Dedicated Division servicing large customers including Fortune 500...
United States - NC - NC - Kinston
June 29, 2024
TotalMed Staffing is seeking a travel nurse RN Telemetry for a travel nursing job in Kinston, North Carolina. & Requirements • Specialty: Telemetry • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel We are seeking a...
Fusion Medical Staffing Therapy
United States - NC - NC - Pinehurst
June 29, 2024
Fusion Medical Staffing-Therapy is seeking a travel Physical Therapist for a travel job in Pinehurst, North Carolina. & Requirements • Specialty: Physical Therapist • Discipline: Therapy • Start Date: 08/05/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type:...
United States - NC - NC - Greensboro
June 29, 2024
Access Healthcare is seeking a travel MRI Technologist for a travel job in Greensboro, North Carolina. & Requirements • Specialty: MRI Technologist • Discipline: Allied Health Professional • Start Date: 07/23/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, nights • Employment Type:...
United States - NC - NC - Saint Pauls
June 28, 2024
C.R. England is Now Hiring Local Dedicated CDL-A Truck Drivers! Hiring Experienced CDL-A Drivers - Local Routes Available! • We're currently searching for experienced Class-A drivers who are dependable and eager to join our Dedicated Division servicing large customers including Fortune 500...
United States - NC - NC - Warsaw
June 29, 2024
Vivian is looking for Travel Speech Language Pathologist Therapys in Warsaw, North Carolina paying up to $1,806/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a...
PALMETTO STATE TRANSPORTATION LLC
United States - NC - NC - Asheville
May 1, 2024
Palmetto State Transportation is now hiring CDL A Team Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.97 CPM Split • Health, Dental, Vision Benefits • Good Home Time • Drivers average 2 days home a week • Primarily...
United States - NC - NC - Pembroke
June 28, 2024
C.R. England is Now Hiring Local Dedicated CDL-A Truck Drivers! Hiring Experienced CDL-A Drivers - Local Routes Available! • We're currently searching for experienced Class-A drivers who are dependable and eager to join our Dedicated Division servicing large customers including Fortune 500...
United States - NC - NC - Garner
June 29, 2024
100 laurensfield ct garner nc 27529 • What's the Job? • Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our...
United States - NC - NC - Whiteville
June 29, 2024
Vivian is looking for Travel Telemetry RNs in Whiteville, North Carolina paying up to $1,840/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your...
United States - NC - NC - Elizabethtown
June 28, 2024
C.R. England is Now Hiring Local Dedicated CDL-A Truck Drivers! Hiring Experienced CDL-A Drivers - Local Routes Available! • We're currently searching for experienced Class-A drivers who are dependable and eager to join our Dedicated Division servicing large customers including Fortune 500...
PALMETTO STATE TRANSPORTATION LLC
United States - NC - NC - Charlotte
May 1, 2024
Palmetto State Transportation is now hiring CDL A Truck Drivers *MUST HAVE CLASS A CDL* *MUST HAVE 2 YEARS VERIFIABLE DRIVING EXPERIENCE* What We Offer: • Home Weekly • Up to $0.72 CPM With HAZMAT • Up to $0.60 CPM Without HAZMAT • $1,600 Weekly Average + Benefits & Good Home Time • Drivers average...
United States - NC - NC - Mooresville
June 29, 2024
Access Healthcare is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Mooresville, North Carolina. & Requirements • Specialty: PACU - Post Anesthesia Care • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days •...