Store Manager

Frontgate
US - North Carolina - Charlotte
June 30, 2024

•

Store Manager Charlotte

The people who work at Ballard Designs are passionate about creating a destination for aspiring and professional decorators alike. Like a good friend with great taste, they welcome all who visit with warmth and genuine enthusiasm and showcase all the ingredients for the guest to turn their ideas into reality. The passion for our brand is demonstrated through every experience created as we strive to give our guest the inspiration she needs to shape her plans.

With over 30 successful years as a direct marketer of globally inspired home furnishings, Ballard Designs is rapidly expanding through our retail and e-commerce divisions. To support this exciting growth, we are seeking high-energy, motivated, team-oriented individuals to join our retail team. If this sounds like you and you're ready to make a real impact, we need to meet you!

Our retail expansion in key markets starts with the Store Manager. In this role, you will create and maintain an inspiring shopping experience in which our guest feels inspired and empowered to customize their space. As the Store Manager, you will champion the Ballard Designs brand at every guest encounter and ensure your stellar team exemplifies brand values, standards and experiences. The dynamic energy from your leadership will drive company initiatives, increase sales and set you store to exceed all expectations.

• The Store Manager Position
•

• Primary Responsibilities
•

• Make plan & drive EBITDA by creating the most amazing place to work and shop by delivering the brand experience.

• Develop and execute strategy to drive sales and build guest loyalty through store programs that include Design Solutions events, BD PLCC events, community outreach and additional corporate and regional events throughout the year.

• Evaluate and develop growth within the Design Solutions program.

• Lead weekly management meetings that are focused on goal setting, business plan communication and strategic analysis.

• Optimize management development in floor leadership, division of leadership roles and business acumen.

• Model exemplary service and ensure managers perform effective floor leadership to drive sales while maintaining extraordinary guest experiences and visual presentation.

• Give all final approvals on hiring, pay rates and scheduling.

• Assess performance management through EPIs and motivate team members through daily sales rallies, guest experiences, product knowledge and operational execution.

• Develop overall teamwork by increasing levels of team responsibility, using individual development plans and holding leadership teams accountable for 'Division of Leadership' assignments.

• Maximize team and individual performance through consistent coaching in the moment and feedback using performance management processes.

• Network, interview, select and on-board new team members.

• Build positive working relationships with the store team, Head of Retail, Retail and Operations brand partners to clarify priorities, share business insight and best practices.

• Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload.

• Utilize experience performance management metrics to assess team member behaviors for identifying strengths and opportunities.

• Manage loss prevention and the execution of physical inventory.

• Leads quarterly coffee chats with all team members to support and encourage focus and a team environment that is positive, uplifting and supportive.

• Qualifications/Experience
•

• College degree preferred or equivalent job experience.

• 5 + years management experience in specialty retail and/or multi-unit retail business environment.

• Proficiency using Microsoft Word, Excel, Outlook, Taleo, Kronos and POS systems.

• Ability to critically think like a new business owner grey is our current retail normal

• Ability to work independently and without close supervision

• Curious and open to adopting new ways of thinking and eager to learn new skills

• Ability to be mobile on the sales floor for extended periods of time.

• Availability to work flexible schedule, including evenings, weekends and holidays.

• Ability to lift and mobilize medium to large items, up to 50 lbs.

• Ability to travel occasionally to support new store openings

• Ability to climb ladders and be fearless

• Ability to continually smile, be nice, and be genuinely friendly in an environment where guests are the reason we are in business

#LI-AW1

Read the full job description and apply online on the recuiter's web-site

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