LaundroLab Evening Shift Team Lead

2ULaundry
US - North Carolina - Charlotte
June 29, 2024

LaundroLab is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We're obsessed with delivering the perfect customer experience and caring for our customer's items just as we would for our own.

This position is located at our The Laundry Room- 901 E Arrowood Rd, Charlotte, NC 28217

Current Schedule: 1:30 PM -9:30 PM

Subject to change depending on the needs of the business

Team Lead Responsibilities

+ Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling

+ Handle routine tasks and customer problems and escalate unusual or high priority items.

+ Prepare reports for management, including shift reports, incident reports, maintenance reports

+ Ensure that all employees adhere to company policies and procedures

+ Train new employees on proper operational procedures and safety protocols

+ Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary

+ Maintain a clean, safe, and organized work environment

+ Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary

+ Order supplies and manage inventory levels

+ Process payments, handle cash transactions, and follow all cash management procedures

+ Assist in the implementation of corporate-led marketing strategies to increase sales

+ Track employee attendance and performance metrics

+ Ensure company goals are being met for volume and quality production and taking corrective action when necessary

+ Other duties as assigned

What we are looking for:

+ 2+ years of face-to-face customer service experience

+ 1+ year of experience of supervisory experience preferred, preferably in a retail or food service environment

+ Computer and tech savvy

+ Handy and able to troubleshoot issues

+ Creative problem solving

+ Willing to learn and understand how to run a laundromat

Clothing Care Associate Work Environment:

+ You'll work from the best Laundromat facility in Charlotte! We have a clean, modern laundromat including individual workstations for our employees.

+ Fast-pace environment where you're constantly challenged to exceed your own performance goals

Clothing Care Associate Requirements:

+ Laundry can get heavy, so you need to be able to lift 30-50 pounds

+ Not afraid of going above-and-beyond when needed

+ Driven by quality and accuracy

+ Dependable and passionate about your work

Clothing Care Associate Pay & Perks:

+ Starting rate starting at $17.50 per hour

+ FREE Telehealth program for all employees and their dependents (regardless of tenure)

+ Medical, Dental, and Vision options

+ Immediate 401k eligibility

+ Employee Assistance Program

+ Weekly pay every Friday

+ Discounted Laundry Services and one free wash cycle per week

+ Consistent work schedules

LaundroLab is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.

Read the full job description and apply online on the recuiter's web-site

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