IBM WebSphere Developer
Job description SKILLS
Mandate Tech Stack Expertise
IBM Websphere
Oracle DB
SQL Queries
App dynamics Monitoring
AIX/Linux/Windows commands.
Good to Know on
Tomcat
Shell scripting
Automation strategies
Must have Knowledge on the functionalities of
Web Server
App Server
Database
Incident Management
JOB ROLE
1. Analysis and resolution of all production incidents raised.
2. Provide resolution/workarounds for Severity 1 and 2 issues as per
the SLA defined
3. Doing RCA for severity 1 (S1) incidents. Doing RCA for Severity 2
(S2) and critical incidents on specific requests from HDFC Bank.
4. Escalating severity 1 and severity 2 (S2) and critical incidents to all
concerned as per escalation process as per the defined escalation
matrix which is mutually agreed thru mail, SMS, and Phone call.
5. Giving regular updates on, S1 and S2 issues to the concerned
stakeholders. Cause for repeated issues to be tracked with an issue
tracker for fixing.
6. Engaging with other IT and Technology Partners for Issue
resolution.
7. Escalation support in the Partner organizations as and when
required to meet the TAT.
8. Providing clarifications to HDFC Bank Biz, BTG, and IT staff
9. Deployment of application fixes provided by OEM in UAT and
Production.
Application Support
1. Application continuous 24/7 eye-on-glass monitoring via Appd,
Grafana or any other monitoring tool
2. Defining KPIs which is missing
3. Monitoring of unexpected spikes in application to various backends and
other connecting systems
4. Monitoring of slow/no responses
5. Analyzing tickets raised by Bank support staff for end-user issues.
6. Support during DR drills and feedback on improvements post drill
7. Preparation of IR reports along with RCA for S1 and S2 issues
and tracking till permanent fix is deployed
8. Co-ordinating with other support teams for any issues/incident
9. Provide suggestions for remediation of issues discovered
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