Restaurant Team Leader

MOD PIZZA
US - Montana - Suite 103, 2244 Hwy 93 N
June 21, 2024

At MOD, we believe companies can and should be a source for good in the lives of the people they employ and the communities they serve. Our purpose is measured by the positive social impact we can make together.

We recognize the value in second chances. Individuals with criminal histories that are seeking stable employment as a step in their journey are encouraged to apply.

Compensation: $15.00 / hour + $3.88 average hourly tips
• Average hourly tips based on 2023 reporting. Actual tips may vary based on a variety of factors including location and hours.

Restaurant Shift Leaders are also eligible for:

5 paid vacation days per year
Paid sick time
Paid parental leave
A free shift meal
Access to MOD's Employee Assistance Program
This role is medical/dental/vision/basic life/disability insurance and 401(k) retirement eligible when minimum service and average hours are satisfied.

Summary

As a Restaurant Shift Leader at MOD you have the opportunity to build your leadership skills and style. You will drive store operations during scheduled shifts. Your goal is to model, teach and demonstrate the MOD's purpose in all interactions. You are responsible for setting the Squad up for success for the shift. You will set the example and guide the Squad, delivering the best possible MOD experience.

In this job, you will flex to the needs of the store, sometimes leading, sometimes doing, but always keeping the MOD experience at the front of your mind.

Key Responsibilities

Set and sustain the tone of the shift by keeping the energy high. Create a positive vibe and welcoming atmosphere for both Squad and customers
Responsible for quality and safety of all food. This includes tasting food, checking that food is prepped and stored to standards and reporting any product outages
Listen, acknowledge and resolve any Squad member and/or customer concerns. Escalate issues that require resolution to the store coach or GM as appropriate
Keyholder responsible for cash within the shift in an accurate manner
Take inventory and place orders as needed and directed by the GM Conduct coaching in the moment
Manage shift duties checklists and address/escalate any equipment malfunctions
Focus on the growth and well-being of the Squad and celebrate wins

MOD values are demonstrated when you:

Embrace change and seek to learn and improve every day. It's not perfection, it's a commitment to progress
Focus on finding the solution, not dwelling on the problem
Be generous with your time. Show patience and grace when answering questions and be of service to others
Express appreciation for the generosity of others
Show compassion, understanding, and willingness to support others without judgment
Play a proactive role in creating a safe environment for all customers and squad members
Demonstrate and embody MOD culture and standards

Required Qualifications

Minimum 6 months in the All Star position and demonstrate quality coaching, training and multi-tasking within the shift (any exceptions require DM approval, with RD visibility)
Minimum of 1 year of customer service or restaurant experience
Must be at least 18 years old
Previous experience coaching, teaching and inspiring others
Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
Customer service skills and a proven ability to remain calm and focused
Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.

Preferred Qualifications

Experience successfully providing on-the-job training to others in a rapidly changing environment
Experience as a shift lead in a retail environment

Physical Requirements

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions

• High noise levels due to operations, customers and overhead music

• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer

• Varying schedule to include evenings, holidays and extended hours as business dictates

• Will work near moving or mechanical parts

• Will work inside a walk-in refrigerator and freezer

This is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact ***. In addition, some states have working restrictions for employees under 18 years of age. Please reach out to your GM if you are under 18 years old to determine if this applies to you. MOD is a fair chance employer.

Stories From The JourneyNearest Major Market: Montana
Job Segment: Kitchen, Food Service, Hospitality

Read the full job description and apply online on the recuiter's web-site

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