Health Technician-Telehealth Clinical

Summary

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Primary responsibilities of the incumbent include: supporting clinical telehealth encounters for both the patient and provider locations by serving as the tele presenter within scope of practice, and functioning as an imager.

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Overview

* Accepting applications

* Open & closing dates

02/13/2024 to 07/31/2024

* Salary

$57,277 - $81,789 per year

* Pay scale & grade

GS 00

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Location

1 vacancy in the following location:

* Browning, MT

* Remote job

No

* Telework eligible

No

* Travel Required

25% or less - You may be expected to travel for this position.

* Relocation expenses reimbursed

No

* Appointment type

Permanent -

* Work schedule

Full-time -

* Service

Excepted

* Promotion potential

6

* Job family (Series)

0640 Health Aid And Technician

* Supervisory status

No

* Security clearance

Other

* Drug test

Yes

* Position sensitivity and risk

Non-sensitive (NS)/Low Risk

* Trust determination process

Suitability/Fitness

* Announcement number

CBSU-12289374-24-TS

* Control number

776516700

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This job is open to

* Federal employees - Competitive service

Current or former competitive service federal employees.

* Federal employees - Excepted service

Current excepted service federal employees.

* Internal to an agency

Current federal employees of this agency.

Clarification from the agency

* This announcement is open to current, permanent employees of the Veterans' Health Administration. If you are NOT a current federal VHA employee, please apply to the Public Announcement CBSU-12289375-24-TS*

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Duties

* Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment;

* Serving as a telepresenter per scope of practice, during clinical video telehealth (CVT) and VVC encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter;

* Serving as an imager and data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines;

* Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures;

* Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines;

* Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations;

* Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system;

* Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care;

* Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations;

* Providing patient education via approved materials;

* Supporting the Veteran in completing patient satisfaction surveys;

* Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care;

* Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology;

* Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary;

* Providing established education and training to Veterans and clinicians on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies;

* Maintaining knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation;

* Maintaining regular contact with more experienced staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues;

* Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies;

* Ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans;

* Independently plans the work, resolves problems, carries out successive steps of assignments, and adjusts using accepted standard operating procedures or practices;

* Handles problems and/or deviations that arise in accordance with established policies, regulatory and administrative guidelines, directives, instructions, and accepted practices in the occupation; and

* Refers new or controversial issues to the supervisor for direction and/or assistance.

Work Schedule: Monday-Friday 8am-4:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 52865-A & 52866-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

* You must be a U.S. Citizen to apply for this job.

* All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

* Selective Service Registration is required for males born after 12/31/1959.

* Must be proficient in written and spoken English.

* You may be required to serve a probationary period.

* Subject to background/security investigation.

* Selected applicants will be required to complete an online onboarding process.

* Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

* Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program .