As a full-time User Services IT Support Technician at University Information Technology, this position offers advanced technical support to the University Police Department and the broader Montana State University community, including staff, students, and faculty of varying technical expertise.
Establishing and nurturing partnerships with customers is a key aspect of this role, requiring a commitment to delivering exceptional customer service, expertise, and professionalism.
Duties and Responsibilities Lead by example to maintain a customer-friendly atmosphere and provide proactive IT support for a great MSU experience.
Conduct troubleshooting and problem-solving for software, hardware, and network issues for University Police Department users and/or the MSU community.
Act as a liaison between UIT Security, Networking, and System Administrators teams at MSU, Gallatin County, and the City of Bozeman.
Provide routine support, maintenance, and testing for technology systems to ensure thei.
Support Specialist, Computer, Support Technician, Technical Support, Specialist, Support
Associated topics:
assist, deskside, help, information technology support, network, service, support, support specialist, systems administrator, technical support
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